Customer Experience Coordinator (Relief) - Union, NJ
Skills
- Strong verbal communication and interpersonal skills
- Advanced computer proficiency and practice management software experience
- Highly organized and detail-oriented
- Ability to multitask effectively in a high-stakes environment
- High emotional intelligence and adaptability
Responsibilities
- Answer incoming calls and manage customer communications promptly and warmly
- Greet customers upon arrival and assist with efficient check-in
- Monitor wait times and improve hospital workflow to reduce bottlenecks
- Listen empathetically to customer needs and resolve complaints quickly
- Collect and share customer feedback to improve services
- Process payments and maintain accurate customer records
- Engage with customers during wait times and update clinical staff on customer needs
- Provide confidentiality and sensitive financial guidance
- Follow up with customers post-visit and facilitate video chats when needed
- Identify opportunities for personalized customer participation and celebrate special moments
Education
- High school diploma or equivalent required
Benefits
- Industry-leading compensation
- 401K with company match
- Health, vision, and dental insurance
- 10 weeks paid parental leave at 100% salary
- Unlimited continuing education opportunities
- Flexible work schedules
- Latest hospital equipment and technology
- Employee pet discount
- Monthly snacks and groceries
- Company outings and retreats
- Referral rewards program
Average salary estimate
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