Customer Service/Support Representative Part-Time

About This Role

CAE Client Services Representative - Office Administrator

Our Service team is at the forefront of CAE’s commitment to excellence, consistently striving to delight our customers. Here, you’ll manage key relationships, lead proactive solutions, and elevate our client experience.

This is a part-time role with potential for growth.

PRIMARY RESPONSIBLITIES

The Client Services Representative - Office Administrator (CSR) is responsible for handling an array of duties. The CSR will be the main point of contact for any/all client facing service requests. Their focus will be to interact with customers in person, over the phone and via email.  They must maintain a high level of professionalism.

The ideal candidate will be customer focused, detail and process-oriented, and able to effectively communicate with both internal and external customers. This position will have a strong focus on driving customer satisfaction through leveraging internal relationships to help achieve client retention.

• Greet clients at check in to the training center
• Experienced in providing seamless support to C-level executives
• Contacts clients for pre-training introduction
• Maintain appropriate professional appearance
• Assists with troubleshooting and provides necessary training materials
• Delivers hospitality items and check in badges with schedules to local hotels
• Ensure classrooms are properly set up and materials are available
• Order and create purchase requisition for various Center needs
• Organize and maintain the inventory of classroom materials i.e. books/folders/pamphlets/etc.
• Provides executive level support during their training event
• Organize meetings and ensure they are coordinated, placed on Outlook calendars, etc.
• Will become a Notary Public and adhere to the rules associated
• Excellent verbal and written communication skills required
• Facilitate and create FedEx shipping labels for shipments and deliveries
• Meticulous attention to detail
• Acts as liaison for the client between various internal departments
• Weekends Required - Training Center is open 24/7, schedule may vary based on business need

EDUCATION & EXPERIENCE REQUIRED

• High School graduate or equivalent
• Two-year degree highly preferred
• Hotel, concierge, travel or customer service experience preferred
• Comfortable providing support to Clients on Apple products and iOs applications

QUALIFICATIONS and SKILLS

• Able to process sensitive data and correspondence with uncompromised integrity and confidentiality.           
• Can easily build rapport with clients and stakeholders both in person and in writing.
• An expert communicator who can listen effectively to find the root cause of issues and communicate in a clear and friendly way to ensure positive results.
• Always maintains a positive and consummately professional demeanor with ability to instill the trust and engagement of others.
• Advanced experience and Proficiency in using Microsoft Office products, especially Teams, MS Excel and Outlook
• Computer savvy - Ability to quickly learn the use of various software and database programs
• Responsive and organized team player
• Technology inclined

WORKING CONDITIONS

• Ability to pick up 50 lbs. or less
• Stooping, squatting may be required
• Ability to be on the phone for long periods of time
• Climb stairs and step ladders frequently
• Move/work within confined spaces

CAE is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

CAE is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail HRBusinessAviation@cae.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

E-Verify

As a Federal Contractor, CAE is required to participate in the E-Verify Program to confirm eligibility to work in the United States. If you’d like more information about your EEO rights as an applicant under the law, please click here for the EEO is the Law Poster: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Position Type                       

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer 

CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, color, national origin, age, religion, sex, disability status, protected veteran status, or any other  characteristic protected by federal, state or local laws. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process.  If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at CAECarrieres-Careers@cae.com.