Manager, Technical Account Management (TOLA)

Summary 

As a Manager of Technical Account Management, you will be responsible for ensuring the success and satisfaction of Wiz customers in your region. You will oversee a team of highly skilled Technical Account Managers, “TAMs”. 

Technical expertise, customer-facing experience, and strong leadership skills will be essential in addressing both the technical and business requirements of the role. TAMs serve as the bridge between customers and the broader Wiz team. You’ll streamline collaboration between Product Management, Sales, Engineering, and Support for a cohesive customer experience. 

Join Wiz as a Manager, Technical Account Management to contribute to customer success and to be a part of an innovative and collaborative company that values excellence and growth. 

 What you’ll do 

• Lead, mentor, and motivate a team of TAMs. Provide the team with technical and strategic guidance to ensure delivery of exceptional service to customers in your region. 
•  Collaborate with Operations, Sales, Renewals, and Marketing teams on strategic account plans to help drive customer retention and growth. 
• Program management account escalations to ensure timeline and well-coordinated resolution.
• Maintain up-to-date functional and technical knowledge of the Wiz platform. Continuously monitor news related to new & emerging cloud security threats. Grow your knowledge of the Wiz ecosystem (Cloud Service Providers, Technology partners, ...) 
• Help customers develop Success Plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives. Measure customers’ achievement of these key performance indicators and report those both internally and externally.
• Identify and address technical issues to ensure high levels of customer satisfaction. Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently. 
• Advocate for customer needs across various departments (product management, support, etc.). Offer insights regarding the availability of new features in Wiz. Program manage account escalations effectively. 

 What you’ll bring 

• 7+ years of experience as a TAM, Solutions Engineer, or a related customer-facing technical role. 
• 3+ years of experience managing technical customer-facing teams. 
• Practical understanding of cloud services, architectures, and security best practices, with CSP level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer) preferred.
• Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them. 
• Proven track record of mentoring and managing high-performing technical teams. 
• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization. 
• B.S. in Computer Science, Engineering, or similar field, or equivalent experience.