Product Manager, Customer Data

About the team

The Customer Data and Identity team is part of Zillow’s Data and Platforms organization, which enables personalization across Zillow’s products and services. Our team provides the foundational data and identity solutions that power personalized experiences for millions of customers, supporting Zillow’s mission to find and get into their next home with speed, certainty and ease.

About the role

As a Product Manager on the Customer Data and Identity team, you will drive critical data initiatives that are central to Zillow’s personalization strategy. Your work will impact the entire organization, including the development of innovative AI features and customer-centric solutions. You’ll collaborate with data engineering, AI, marketing, and product teams to build platforms that ensure customer data is accessible, accurate, and actionable—enabling hyper-personalized experiences for our users and partners.

You Will Get To

• Partner with AI, Product, and Marketing teams to understand business goals and define customer data tools that unlock powerful personalized experiences.

• Collaborate in regular roadmap planning and sequencing, helping define key product features and milestones.

• Write clear product briefs and problem statements that guide engineering execution and cross-functional understanding.

• Track execution, evaluate product performance using defined success metrics, and report on business impact to stakeholders.

• Help define and refine the long-term vision for customer identity and data products across Zillow’s ecosystem.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC the standard base pay range for this role is $123,200.00 - $196,800.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• 3+ years of experience in product management with a focus on data products, platforms, infrastructure, or personalization.

• Experience working with large datasets, data engineering, or customer data platforms, with familiarity in data quality, identity resolution, and user segmentation.

• Strong analytical thinker with experience using data to form insights, hypotheses, and make product decisions.

• Skilled in cross-functional collaboration and clear communication, able to partner across AI, engineering, marketing, and analytics teams and tailor messaging to diverse stakeholders.

• Able to balance user needs, technical feasibility, business priorities, and time-to-market to define impactful product strategies.

• Demonstrates a bias for action—able to identify and unblock issues, define clear execution plans, and consistently deliver high-quality results on time.

• Experienced in writing user-centric product documentation and clear problem statements to support solutioning and downstream development.

• Comfortable planning across multiple teams and identifying interdependencies, trade-offs, and sequencing.

• Here at Zillow — we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.