Copy of Customer Acquisitions Manager - Home Care

About A Place for Mom:

A Place for Mom is the leading online resource connecting families searching for senior care with a team of expert advisors providing insight-driven, personalized solutions. As the nation’s largest senior care advisory service, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior care solution for their loved ones across home care, independent living, memory care, assisted living, and more. Established in 2000 as a family business, A Place for Mom employees are deeply committed to the company mission to enable caregivers to make the best senior care decisions. A Place for Mom fosters, cultivates, and preserves a culture of diversity, equity, and inclusion.

Our employees live the company values every day:

• Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy.
• Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow.
• Drive Outcomes as a Team: We each own the outcome but can only achieve it as a team.
• Win The Right Way: We see organizational integrity as the foundation for how we operate.
• Embrace Change: We innovate and constantly evolve.

The Home Care Acquisition Managers (HCAMs) are responsible for signing strategic, high value home care agencies into the A Place for Mom network. The position is key to our success by ensuring that we have the right home care agencies in each market to handle all of our referral needs.

The HCAM must reach out to their target portfolio of home care agencies and present a personalized sales presentation on the immediate value that APFM can bring to their agency. The HCAM may need to work with other departments to drive success – most frequently our Onboarding Specialists, Success Managers and Care Advisors.

Who you are:

The ideal candidate is a true sales person who is highly competitive, results oriented and has a hunter mentality.  He/she is an excellent communicator – both verbal and written – and has tremendous analytical and follow up skills.

What you will do:

• Manage multiple geographical markets with a targeted list of high potential home care agencies to sign in each market.
• Educate potential agencies on A Place for Mom’s value, and set expectations for their experience with A Place for Mom and our referral programs.
• Sign on new agencies that meet A Place for Mom’s customer qualifications and regulatory requirements.
• Meet or exceed weekly Key Performance Indicators and monthly goals.
• Ensure the success of our new home care agencies by collecting all the information required to complete the signed agreement and transition the new agency to our onboarding team.
• Maintain detailed notes and document all sales activity in our CRM.
• Keep in excellent communication with the Manager of Home Care Acquisitions and prepare reports of weekly accomplishments and achievement of goals.
• Occasional travel may be required.

Required Skills and Competencies:

• 3+ years of sales experience, preferably in the senior care or home care industry
• Hunter mentality
• Highly organized and able to prioritize multiple responsibilities, while meeting or exceeding expectations
• A personal sense of urgency and ability to overcome obstacles
• Excellent communication and presentation skills
• Able to properly and accurately enter data into CRM tools
• Excellent customer service skills
• Ability to deliver results while working in a fast-paced environment
• Comfortable with data tracking, analysis and CRM tools
• Strong computer skills necessary, including Microsoft and Google suites

Education Requirements

• Bachelor’s degree preferred

Compensation:

• Base Salary Range - $50,000
• On Target Earnings Expectation: $82,500 (Uncapped)
• Benefits:
• 401(k) plus match
• Dental insurance
• Health insurance
• Vision Insurance
• Paid Time Off

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All your information will be kept confidential according to EEO guidelines.

A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.