WHOLESALE CUSTOMER SERVICE REPRESENTATIVE I

Description

JOB TITLE:             WHOLESALE CUSTOMER SERVICE REPRESENTATIVE I 

DEPARTMENT:     SALES

JOB SUMMARY

The Wholesale Customer Service Representative I supports both the sales and operations departments 

by providing excellent customer service to wholesale delivery, will-call, bush, and walk-in 

clients. This position handles daily order processing, walk-in requests, and various administrative 

functions. The role requires strong communication, accuracy in data entry, and the ability to 

multitask in a fast-paced environment.

EDUCATION & EXPERIENCE

•  High school diploma or GED.

•  Associate degree preferred.

•  Minimum 3 years of office experience or equivalent training/certification required.

•  Previous sales and/or customer service experience required.

•  Experience with wholesale distribution and logistics (especially within and outside Alaska) is a 

plus.

Requirements

 REQUIRED SKILLS AND ABILITIIES

•  Excellent interpersonal and communication skills; ability to work collaboratively with 

others.

•  Strong customer service orientation and professional phone etiquette.

•  Highly organized, detail-oriented, and able to multitask effectively.

•  Skilled in time management with the ability to meet deadlines.

•  Proficiency in Microsoft Office Suite (especially Word, Excel, and Outlook).

•  Ability to type a minimum of 55 words per minute with accuracy.

•  10-key by touch required.

•  Experience with POS systems is a plus.

•  Comfortable in a fast-paced, high-volume environment.

•  Demonstrates tact, diplomacy, and professionalism with customers and coworkers.

DUTIES & RESPONSIBILITIES

•  Provide front-line customer service to wholesale deliveries, will-call, bush, and walk-in 

customers.

•  Receive and process customer requests including price quotes, orders, adjustments, and 

cancellations.

•  Perform accurate data entry for orders and transactions.

•  Review and verify invoices for pricing and order accuracy, making adjustments as 

needed.

•  Monitor customer accounts for past due balances or credit limit issues.

•  Track and report inventory issues, including out-of-stock items, through the lost sales 

function.

•  Facilitate paperwork between warehouse and office (invoices, tracing, filing).

•  Support the warehouse operations manager in order accuracy verification.

•  Manage outgoing mail (FedEx, UPS, USPS), ensuring accurate postage and handling.

•  Maintain updated order guides and contact customers for daily and courtesy order calls.

•  Provide administrative assistance to upper-level management.

•  Support sales team with communication, administrative tasks, and special projects.

•  Maintain strong working relationships with customers and coworkers.

•  Perform other duties or projects as assigned by management.

PHYSICAL REQUIREMENTS

•  Ability to sit or stand for extended periods.

•  Frequent typing and computer use throughout the workday.

•  Able to bend, stoop, reach overhead, and lift up to 50 lbs.

•  Walking on hard surfaces and climbing stairs may be required.

WORKING RELATIONSHIP

This position works closely with sales staff, warehouse personnel, and management. A successful 

candidate must demonstrate a professional, team-oriented attitude and the ability to remain 

effective and composed in a busy and sometimes high-pressure environment.

BENEFIT PACKAGE

At Alaska Garden & Pet Supply, our employees are more than just employees—they are employee owners. 

Any team member who works at least 1,000 hours over a 50-week period will automatically qualify to 

become an owner through the Mill’s Employee Stock Ownership Plan (ESOP). At Alaska Garden & Pet 

Supply, we believe in supporting our employees, both personally and professionally, and making a 

difference in the communities we serve.

We offer a comprehensive benefits package that includes:

•  Medical, Dental, and Vision Insurance

•  Paid Time Off (PTO) and Paid Holidays

•  Product Discounts

•  A Self-Funded 401(k)

•  Volunteer Opportunities: We encourage our employees to give back to the community by offering 

opportunities to volunteer during work hours, strengthening our collective impact on the causes we 

care about. At Alaska Garden & Pet Supply, we believe in supporting our employees, both personally 

and professionally, and making a difference in the communities we serve.

APPLICATION INSTRUCTIONS

•  Apply online at www. alaskamillandfeed.com

•  Candidates are required to complete the full job application to be considered for this 

position.

•  All references must be professional and/or from a previous employer.

•  Job offers are based on the results of a complete criminal background & reference 

check.

EQUAL OPPORTUNITY STATEMENT

Alaska Garden & Pet Supply, Inc. is an equal opportunity employer. Alaska Garden & Pet Supply, Inc. 

makes every effort to ensure that in every phase of its recruitment and selection process, equal 

employment opportunity is provided to all individuals, regardless of race, color, sex, age, creed, 

marital status, pregnancy, parenthood, disability, national origin or citizenship, or veteran’s 

status.

Revised/published date: 7-10-2025