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Customer Service Representative - job 1 of 19

Company Description

About Us:

Welcome to Shine Social Brand, where we sprinkle a little stardust on your brand’s journey! We’re not just your average PR branding company; we’re a team of passionate storytellers, trendsetters, and dream weavers dedicated to making your brand shine brighter than ever before.

 

Job Description

Job Title: Customer Service Representative

Location: Cleveland, OH

Company: Shine Social Brand

Job Description:

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. As a pivotal part of our organization, you will be responsible for providing exceptional support to our customers, ensuring their needs are met with the highest level of service

Salary Range: $19.50 - $28.00  per hour, based on experience.

Key Responsibilities:

  • Respond promptly to customer inquiries via phone, email, and chat.
  • Resolve customer issues and complaints efficiently while maintaining a positive attitude.
  • Provide detailed information about products and services to assist customers in their decision-making process.
  • Collaborate with team members to share best practices and strategies for improving customer service.
  • Follow up with customers to ensure their issues have been resolved and to gather feedback on their experience.

Qualifications

Qualifications:

  • High school diploma or equivalent
  • Strong verbal and written communication skills with a professional demeanor.
  • Ability to handle multiple customer interactions simultaneously while maintaining attention to detail.
  • Proficient in using CRM systems and Microsoft Office Suite.
  • Exceptional problem-solving skills with a focus on customer satisfaction.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

Additional Information

Benefits:

  • Comprehensive health, dental, and vision insurance.
  • Retirement savings plan with company match.
  • Generous paid time off and holidays.
  • Professional development opportunities.
  • Flexible work environment.

Average salary estimate

$49400 / YEARLY (est.)
min
max
$40560K
$58240K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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TEAM SIZE
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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, unknown
DATE POSTED
July 12, 2025
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