Spa Manager

Overview

Atlantis Casino Resort Spa, in Reno, Nevada, has a career opportunity and is looking for someone with a proven track record to be the Spa Manager. Monarch Casino & Resort, Inc. (MCRI), is publicly traded and the parent company of Atlantis. 

Atlantis is recommended by Forbes Travel Guide with a Four Star Spa. Atlantis is rated by AAA as a Four Diamond resort; less than five percent of the nearly 31,000 properties approved by AAA achieve this Four Diamond designation. In addition to a Four Star Spa, The Steakhouse has received a Four Star rating by Forbes Travel Guide, and the Bistro Napa restaurant at Atlantis is recommended. Both fine dining restaurants consistently receive the highest ratings by TripAdvisor. Since 2000 Atlantis Steakhouse and Bistro Napa restaurants at Atlantis have received the Award of Excellence from Wine Spectator.

Atlantis luxuriously designed and beautifully appointed, Spa Atlantis is the only spa in northern Nevada to receive a highly-coveted Forbes Travel Guide Four-Star designation. With 30,000 square feet of lavish space, we offer exquisite treatments from around the world and a wide range of spa amenities including three co-ed lounges, 15 luxurious treatment rooms, an exceptionally-equipped Cardio Fitness Center, year-round indoor whirlpools and atrium pool, along with an outdoor pool and whirlpool.The successful candidate will be responsible for directing, managing, providing strategic leadership and direction to the spa/salon operations. Additional responsibilities will include develop, implement, and enforce all company and departmental policies and procedures as well as standards of quality and performance. Maximize revenues and control costs of spa/salon operations. Supervise the planning and scheduling of management work assignments and performance development. Ensure effective operations of the spa/salon at all times.

Responsibilities

• Hire, train, and evaluate staff; oversee the maintenance of the spa including overall cleanliness, service and economic use of resources and supplies
• Ensuring all 4 diamond standards/Forbes standards are met by all front staff team members.
• Marketing to maximize awareness and generate revenue, budgeting, forecasting, payroll, scheduling and maintaining an internal company calendar as well as product inventory and ordering
• Working with management to set retail sales goals for front staff team members and tracking progress toward the retail revenue goal
• Keeping monthly inventory of retail items and weekly inventory of operating supplies
• Keeping up with all product and treatment knowledge while training front line team in product knowledge
• Monitor operations to ensure compliance with applicable health, safety, or hygiene standards.
• Sets goals, deadlines and objectives for team
• Coordinate facility schedules to maximize usage and efficiency
• Minimize turnover with effective in-house training, coaching, and clear performance expectations
• Supervises and provides disciplinary measures for staff
• Maintain overall ambience of spa and salon’s visual standards and dress code

Additional responsibilities will include:

• Regular attendance is an essential function for this position
• Organizing and cleaning stock rooms, retail and reception areas
• Ensuring the Spa retail therapy area is completely stocked at all times
• Tagging and putting new products out on the shelves and back stock in stock room cages

Qualifications

• 2+ years of Spa Management experience
• Bachelor's Degree preferred
• Forbes standards trained highly preferred
• Exceptional computer skills and working knowledge of phone system, computer system and software programs
• Exceptional communication skills and well versed in the English language
• Ideal candidate must possess exceptional interpersonal and guest service skills.
• Available to work all shifts, including nights, weekends, and holidays.

***Must adhere to all appearance standards, including but not limited to no "visible" tattoos/piercings or unnatural hair and nail colors. ***

Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following: 

• Comprehensive benefits (medical, dental, vision, supplemental coverage)
• 401K retirement savings plan + discretionary match
• Education Tuition Reimbursement Program
• Paid Vacation
• Holiday Pay
• Recreation /Fitness Discounts
• Weekly Resort Prizes
• Career Development and Training Workshops
• FREE daily meal
• Internal Advancement