Sales Operations Analyst- Orders

Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team! Help us in reshaping the landscape of customer experience – where every interaction becomes an opportunity, and every insight drives meaningful change. 

Introducing Calabrio – The trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers, we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights with lightning speed. 

Calabrio is looking for an Order Operations Analyst to join our Revenue Operations team. In this role, you will be responsible for reviewing closed-won sales opportunities to ensure accuracy, compliance, and completeness before they are officially booked as revenue.

What you'll be doing:

• Review and validate all closed-won opportunities in CRM (e.g., Salesforce) for completeness and accuracy.
• Ensure alignment between sales order forms, pricing, and contractual terms before booking.
• Check for proper approvals, documentation, and compliance with internal booking policies.
• Flag and resolve inconsistencies or errors in deal records in collaboration with Sales and Finance teams.
• Maintain clear audit trails and ensure bookings are ready for downstream revenue recognition processes.
• Provide feedback to sales and operations teams to improve deal hygiene and reduce rework.
• Support month-end and quarter-end close processes by prioritizing reviews of high-value or complex deals.
• Identify and suggest process improvements or automation opportunities in the deal review workflow.

• Bachelor’s degree in Business, Finance, Accounting, or related field.
• 2+ years of experience in sales operations, revenue operations, deal desk, or order management.
• Familiarity with CRM systems (e.g., Salesforce), CPQ tools, and ERP platforms (e.g., NetSuite).
• Strong attention to detail and ability to interpret contract terms and pricing.
• Excellent communication skills and ability to work cross-functionally in a fast-paced environment.
• Understanding of SaaS business models and basic revenue recognition principles is a plus.

You've learned about what you'll be doing, here's what benefits you'll be getting when you join Calabrio: 

• Global team recognized for their passion for innovation. 

• Innovative product culture and project exposure. 

• Training and development from industry-leading experts. 

• Cutting edge benefit programs that include: 401(k) & matching; Medical, Dental, Vision Insurance; Disability & Life Insurance; Flextime Off, Paid Holidays, & Parental Leave; Tuition Reimbursement. 

• We offer market competitive pay and benefits based upon the candidate’s skills, experience, and qualifications. Salary for this position is targeted at $75,000 annually.

Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. ​ Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplace for 9 years in a row, a 2022 certified Great Place to Work UK, named one of BC’s Top Employers for 2023, and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal.   

We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing talentacquisition@calabrio.com. An applicant requesting an accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant’s requested accommodation with those individuals who have a specific need to know such information. 

Ready for Exponential Career Opportunities? Apply now