Director Document Management & Revenue Integrity

Edgepark and Advanced Diabetes Supply Group- leading providers of medical supplies direct-to-home. 

Position Summary:

The Director of Document Management & Revenue Integrity is responsible for leading and overseeing all aspects of document lifecycle management within ADSG and Edgepark. This includes document intake, storage, retrieval, compliance, form governance, and automation initiatives. The role is critical to ensuring timely, accurate, and compliant documentation that supports revenue cycle operations, payer requirements, and audit readiness.

This leader will spearhead innovation in document workflows by implementing automation technologies and leveraging emerging tools, including artificial intelligence (AI) and machine learning (ML)—to improve accuracy, reduce manual intervention, and accelerate processing. The goal is to minimize administrative burden, enhance operational efficiency, and drive measurable improvements in cash collections and compliance outcomes.

Success in this role requires a deep understanding of regulatory documentation standards, payer-specific requirements, and operational workflows essential to clean claim submission and timely reimbursement. The ideal candidate will lead enterprise-wide modernization initiatives, aligning document management processes with business needs to reduce denials, shorten turnaround times, and elevate revenue cycle performance.

Responsibilities:

Document Lifecycle Oversight

• Lead the strategy and execution of document management processes across the organization.
• Ensure timely and accurate intake, indexing, and retrieval of clinical and administrative documentation.
• Maintain compliance with CMS, HIPAA, and payer-specific documentation requirements.

Form Governance & Standardization

• Own the lifecycle of all internal and external forms, including version control, approvals, and distribution.
• Partner with Compliance, Clinical, Intake, and IT teams to ensure forms meet current regulatory, operational, and payer standards.
• Maintain a centralized, audit-ready repository of documentation templates used across legal entities.

Technology Enablement & AI Integration

• Lead the identification and deployment of automation tools (OCR, e-signature, AI/ML-driven classification, intelligent routing).
• Collaborate with IT and EHR/Billing system teams to ensure seamless integration with document workflows.
• Design and implement digital transformation strategies to reduce manual workload and improve turnaround times.
• Monitor and optimize workflow performance metrics related to document turnaround times, error rates, and downstream revenue impact.

Team Leadership & Development

• Lead and coach a distributed team of document management professionals across multiple locations and vendors.
• Define KPIs, set clear expectations, and foster a culture of accountability, innovation, and continuous improvement.
• Ensure appropriate staffing levels, training, and development plans are in place to meet evolving business needs.

Cross-Functional Alignment

• Partner closely with Intake, Billing, Clinical, Compliance, and IT teams to streamline documentation processes.
• Act as the subject matter expert for all document-related escalations, audits, and payer communications.
• Support onboarding of referral source portals (e.g., Parachute, eFax, mail) and design optimal routing for each intake channel.

Qualifications:

• Bachelor’s degree in Health Information Management, Healthcare Administration, Business preferred, or related experience
• 7+ years of experience in document management, preferably in a healthcare or DMEPOS environment preferred
• In-depth understanding of CMS documentation rules, HIPAA compliance, and payer-specific documentation policies
• Experience with document management platforms, EHR systems, and workflow automation tools
• Strong leadership skills, with demonstrated ability to drive change and manage cross-functional initiatives
• Experience with OCR, RPA, or AI-based document processing tools
• High attention to detail and ability to detect inconsistencies.  Strong analytical, problem-solving, and decision-making skills.
• Strong project management skills

• Ability to work remotely from home/field requires a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet.

Anticipated salary range: $116,500 - $185,000

Bonus eligible: Yes

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 7/17/25 *if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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