Mgr, Office

Thanks for your interest in Children's Mercy!

Do you envision finding a meaningful role with an inclusive and compassionate team? At Children’s Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference, which is why we have been recognized by U.S. News & World Report as a top pediatric hospital, for eleven consecutive years.

Children’s Mercy is in the heart of Kansas City – a metro abounding in cultural experiences, vibrant communities and thriving businesses. This is where our patients and families live, work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in children’s health, we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children beyond the walls of our hospital.

Overview

This position requires exercising the utmost in professionalism, discretion, judgment and courtesy to internal and external constituents and maintaining the highest level of confidentiality. The position is responsible for managing the office functions of the Research Informatics organization. The Office Manager is responsible for positive customer service to families and patients, internal and external resources, staff and guests to the department. This position efficiently manages office communications, supplies and processes to support departmental services offered to the research community. This position ensures high functioning office productivity and stellar customer service and professional administrative support to the Chief Research Information Officer, Directors of Research Informatics, the Management Team, and their team members.

At Children’s Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity.

Additionally, it’s important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children’s Mercy staff, we want to let you know that the seasonal influenza vaccine is a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you are selected for this position, you will be asked to supply your immunization records as proof of vaccination. If you and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources.

Responsibilities

- Provide professional and administrative support of the Chief Research Information Officer (CRIO), Directors of Research Informatics, the Management Team, and their team members

- Manages and schedules multiple calendars, appointments, meeting logistics, travel, planning, attendee notifications and confirmations (verbal and non-verbal), technical needs and catering- Prepares workspace for new employees or moves of existing employees and connectivity for phone, equipment/data, parking, supplies, office space, and other preparations- Prepares correspondence:  Composes and/or edits reports, agendas, correspondence, letters, e-mails, memos, policies, and other project assignments from written, verbal or dictated material - Develops processes to streamline responses and interventions for improvement of department functions

- Maintains staff work schedules and manages timecard approvals

- Assists staff with travel plans, arrangements, and reimbursements

- Orders and maintain office supplies and equipment so that project can be completed on a timely basis

- Assists with budgeting and budget management

- Submit requisitions for purchase orders, and assists with procurements- Troubleshoots invoice problems, questions, and discrepancies- Ensures appearance of the areas of responsibility are neat, tidy, clean, orderly and maintained. Ensures minor maintenance issues are addressed in a proactive and timely manner.- Serves as a resource for questions/issues that deviate from standard operating procedures by determining and consulting appropriate resources such as policies, manuals or other staff

- Manages department resources such as email distribution lists, team lists, team meetings, common resources, office space, mailing/shipping, team metrics, etc.

- Performs team event planning and special event planning activities

- Proactively engages with staff with initiative and resourcefulness

- Supports and manages the Researcher Network cycles functions and processes

- Manages the weekly huddle board and ensures team information is shared

- Performs special projects as assigned- Diligent to maintain a service excellence approach in all interactions and communications with customers (staff, patients, families, internal and external resources, and guests)- Demonstrates the ability to manage time, prioritize work, and manage constructive use of unstructured time- Seeks/attends CMH education programs and improvement of job knowledge

Skills:- Intermediate to Advanced Skills in the use of Microsoft Word, Microsoft Excel, Microsoft Team, Microsoft Power Point and Visio

Qualifications

Bachelor's Degree and 3-5 years experience     

Associate's Degree  and  5-7 years experience  accepted in lieu of a Bachelor's degree

HS diploma or equivalent  and 7 or more years experience accepted in lieu of a degree

Benefits at Children's Mercy

The benefits plans at Children’s Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.

Starting Pay

Our pay ranges are market competitive. The pay range for this job begins at $24.31/hr, but your offer will be determined based on your education and experience.

Remote Work/Work from Home

This is an intermittent remote position, which means that the person hired will work with his or her manager to determine a schedule that includes both at home and on-site hours at a Children’s Mercy location. The incumbent must live in the Kansas City metro area.

EEO Employer/Disabled/Vet

Children’s Mercy hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors. A personal interview, formal education and training, previous work experience, references and a criminal background investigation all are factors used to select the best candidates. The hospital does not discriminate against prospective or current employees based on the race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry or veteran status. A drug screen will be performed upon hire. Children’s Mercy is smoke and tobacco free.