Chief Student Experience Officer
Fast Facts
CUNY SPS seeks an experienced Chief Student Experience Officer to lead and enhance student services within its rapidly growing online education framework.
Responsibilities: Key responsibilities include overseeing student experience strategy, advocating for student needs, and providing leadership to student-facing units across CUNY SPS.
Skills: Candidates should have strong leadership experience in online education and the ability to utilize data analytics for student services.
Qualifications: A bachelor's degree is required, with a preference for candidates holding a master's degree; a minimum of eight years in student services administration and four years focusing on online/adult learners is essential.
Location: This position is based on the CUNY SPS campus in New York City and is not remote.
Compensation: $155000 - $185000 / Annually
CITY UNIVERSITY OF NEW YORK
Chief Student Experience Officer
School of Professional Studies
The CUNY School of Professional Studies (CUNY SPS) seeks an exceptional leader and experienced student services administrator in online education to serve as its inaugural Chief Student Experience Officer (CSXO) .
Reporting to the Dean Lisa R. Braverman, the Chief Student Experience Officer will join the School of Professional Studies at an auspicious time characterized by significant enrollment growth. The CSXO will have an exciting and unique opportunity to further distinguish CUNY SPS as a model of student-centric online learning, delivering transformative online student experiences and championing a holistic approach to student support and success.
As the school's Chief Student Affairs Officer, the CSXO will enhance and grow a best-in-class student services organization, leading its student experience and engagement strategy and providing strategic and operational leadership to student-facing units and functions across CUNY SPS. The CSXO will serve as CUNY SPS's primary advocate for student needs, resources, and services internally and externally, representing the school on CUNY System-level councils, committees, and task forces.
Learn more and download a detailed leadership profile at WittKieffer.com .
CUNY SPS offers a broad range of online degrees, certificates, and workplace learning programs for working adults. A national leader in online education, the school offers the most extensive array of onlineprograms at the City University of New York. It serves as CUNY's only undergraduate all-transfer college and is the only fully online school within the CUNY System.
A longstanding engine for social mobility, CUNY SPS is an incubator forstudent talent. It offers in-state tuition to all students regardless of where they reside. Flexible, customizable online programs meet students where they are, allowing them to balance work and family with their educational goals.
CUNY SPS faculty are leaders in their fields—21st-century professional practitioners renowned for online teaching. They actively support SPS students as they explore their passions, learn new ideas, and discover their capabilities.
U.S. News & World Report ranks CUNY SPS No. 6 on its 2025 list of Best Online Bachelor's Degree Programs and No. 2 among the Best Online Programs for Veterans. The school's online bachelor's program in psychology is ranked No. 9, and its online master's degree in nursing is ranked No. 25.
The ideal CSXO candidate will have demonstrable leadership experience serving adult learners in an online environment as well as the ability to utilize data analytics to support a comprehensive, scalable, high-volume student services operation.
A bachelor's degree from an accredited university is required along with a minimum of eight (8) years of experience in higher education student services administration and at least four (4) years of experience serving online and/or adult learners and programs. A master's degree is preferred.
WittKieffer is assisting CUNY SPS in this search. Applicants should submit a current CV or resume and a letter of interest using WittKieffer's candidate portal . Review of candidate materials will begin immediately and continue until an appointment is made.
Confidential nominations and inquiries can be directed to Christy Pratt, Philip Tang, and Jess Cummings at CUNY-SPS-CSXO@wittkieffer.com
The position is located on the CUNY SPS campus in New York City. It is not a remote position.
The salary range for this position is $155,000 to $185,000.
CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among its protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.
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