Financial Counselor - job 1 of 4

Discovery Behavioral Health (DBH) is a national leader in behavioral healthcare and one of the fastest growing companies in the field. DBH offers world-class treatment for those struggling with eating, mental health, and substance use disorders, and places a high priority on seeking employees who share our passion for improving the lives we serve.

Since 1997, Center for Discovery, DBH’s eating disorder division, has helped thousands of patients discover their path to the full and rewarding lives they deserve with evidence-based and inclusive treatment options.

Compensation Range: $21-24 per hour

Compensation will be dependent upon geographic region, education, and experience 

Our Offer to You!

We are dedicated to empowering our teammates with their professional and personal development by providing:

• 401(k)
• Healthcare benefits
• Vacation and sick days
• Employee referral program
• Employee discounts to various stores, amusement parks, events, etc.
• Training in best practices for telehealth
• Continuing education (CE) programs and training
• Weekly training opportunities
• Advancement opportunities within the organization

The Financial Counselor is responsible for observing patient days and pending denial logs. Utilizing said logs to provide families an opportunity to continue clinically recommended lengths of stay. The Financial Counselor will be a bridge between our admissions and business office team. They will also work in concert with our UR team members. This role would also update internal metrics within Salesforce and Kipu. 

Responsibilities

• Prepare paperwork for new admits, RTC/ PHP/ IOP and or Continuing care/Aftercare patients.
• Track recurring payments for patients and provide invoice/receipts per transaction.
• Calendar and track all payments for follow-up including co-insurance, renewed authorized days, sessions and pt. responsibility.
• Track down declined credit cards for current and discharged patients.
• Review VOB and patient responsibility with new admits and answer financial inquiry regarding step down – board fee or co-insurance fees.
• Scan financial paperwork to KIPU/HER
• Provide appropriate paperwork to 4Front Rx Pharmacy.
• Ensure billing department remains informed about outstanding balance and update DBH billing dept.
• Communicate with department and DBH billing dept. on all potential or ongoing billing issues.
• Other duties assigned within the scope of employment.

This is a full-time position. 

For a virtual tour of the facility, please visit our website at centerfordiscovery.com.

• Associate degree or above, preferred.
• Experience in medical or hospital setting preferred.
• Proficiency in Microsoft Office including Excel, Word, and PowerPoint
• 6 months minimum of collections/admissions coordinator experience preferred

Not sure if you meet all the qualifications? Apply anyway! To provide truly innovative care, we need to have a diverse team around us. That’s why Discovery Behavioral Health is committed to creating an inclusive environment. If you find yourself meeting some but not all the above, we’d be happy to consider your application.

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, or national origin.

For more information about our company benefits, please visit us at discoverybehavioralhealth.com/careers/

Discovery Behavioral Health seeks to build a diverse staff that is reflective of the patients we serve and the communities where we work. DBH encourages multiple perspectives, experiences, and strives to hire and retain a diverse workforce.