Sr. Director, Customer Experiences & Global Events
Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.
What is The Role
We are seeking a strategic and customer-obsessed Senior Director of Customer Experience and Global Events to craft and lead ground-breaking programs that elevate every customer touchpoint in our global event strategy! This leader will craft our end-to-end customer experience strategy—through signature events, both sponsored and owned. They will reinforce Elastic’s brand, values, and strategic vision across all internal events.
As the leader of this high performing function, you will create high-impact experiences that build thought leadership, increase pipeline, deepen customer relationships, and elevate our market presence.
This role requires a combination of critical thinking, strong planning and execution skills to optimally plan and develop strategic activities to deliver marketing contributions to the sales and partner pipeline.
The successful candidate will partner across Marketing, Product, Sales, and Customer Success to ensure a consistent, personalized customer experience at every stage of the journey.
What You Will Be Doing
- Lead the vision, evangelism, and execution of a new era of experiences for our event portfolio.
- Identify high-impact moments throughout the customer lifecycle to improve emotional connection, retention, and brand dedication through experience design.
- Boost employee engagement, connection, and morale across internal events through memorable, high-quality experiences that reinforce Elastic's distinct culture.
- Own the end-to-end strategy, planning, and execution of high-impact executive events across global markets, including C-level summits, advisory boards, and customized experiences!
- Encourage and lead a team of creatives and agency partners to implement outstanding events that delight and surprise our customers, employees, and community members.
- Launch and lead the development of a strategic Executive Briefing Center (EBC) program to drive enterprise customer engagement and deal acceleration.
- Devise impactful and immersive strategies to showcase our industry-leading solutions and inspiring customer stories across all touchpoints.
- Guide the development of all communications surrounding the event - from pre-event comms to registration to post-show follow-ups.
What You Bring
- 12+ years of experience in customer experience and event marketing, with at least 5 years in senior leadership roles.
- Proven track record of building customer experiences that drive measurable business outcomes.
- Deep understanding of customer journey mapping, lifecycle marketing, and emotional brand connection.
- Executive presence with the ability to influence C-level collaborators and represent the customer voice internally and externally.
- Strong command of experience data, customer insights, and journey analytics.
- Bachelor’s degree required; advanced degree in business, design, or communications is a plus.
#LI-JM5
Compensation for this role is in the form of base salary. This role does not have a variable compensation component.
The typical starting salary range for new hires in this role is listed below. In select locations (including Seattle WA, Los Angeles CA, the San Francisco Bay Area CA, and the New York City Metro Area), an alternate range may apply as specified below.
These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.
An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.
Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program. Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being.
Additional Information - We Take Care of Our People
As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.
We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.
- Competitive pay based on the work you do here and not your previous salary
- Health coverage for you and your family in many locations
- Ability to craft your calendar with flexible locations and schedules for many roles
- Generous number of vacation days each year
- Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
- Up to 40 hours each year to use toward volunteer projects you love
- Embracing parenthood with minimum of 16 weeks of parental leave
Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.
We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission.
Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)
Elasticsearch develops and distributes encryption software and technology that is subject to U.S. export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.
Please see here for our Privacy Statement.
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We help people around the world do great things with their data. Our products are extending what's possible with data, and deliver on the promise that good things come from connecting the dots.
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