Customer Care Specialist
We are seeking a dedicated and compassionate Customer Care Specialist to provide exceptional support through dedicated phone line coverage. This role focuses on managing inbound communication, ensuring timely follow-up, and assisting in care coordination by handling documentation and post-visit outreach.
Key Responsibilities:
Answer inbound calls to the assigned phone lines during regular business hours
Return voicemails in a timely and professional manner between live calls
Send clinical notes and follow-up documentation for designated markets, ensuring compliance and accuracy
Assist with Post-Operative patient calls as needed to confirm recovery and next steps
Maintain accurate call records, dispositions, and patient follow-up details within the CRM and shared systems
Follow HIPAA compliance and internal security guidelines for all patient information
Must reside in the state of California
1+ year experience in a customer service, medical/dental office, or call center environment preferred
Bilingual – Fluent in Spanish and English (required)
Comfortable handling multiple phone lines and managing high-call volume
Strong written and verbal communication skills
Experience using Five9 Phone system, CRM systems, Gmail, and Google Sheets/Docs a plus
Highly organized, adaptable, and capable of working independently in a remote setting
Compensation: Enjoy a competitive hour rate ranging of $18/hr
Perks: Enjoy a comprehensive benefits package that includes Medical, Dental, Vision coverage, a 401(k) plan (with 3% match), Life Insurance, and generous Paid Time Off to help you recharge and thrive.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Support job seekers by connecting them with employment services as a Customer Solutions Representative at C2 Global Professional Services.
Lead a dynamic technical support team at Palo Alto Networks to drive customer success and operational excellence in cybersecurity support delivery.
CEFCU is looking for Member Assistants in Pekin, IL to deliver knowledgeable financial service and enhance member experiences through effective sales and account management.
Experienced Billing Specialist needed at West Point Insurance Services to handle customer service and payment processing onsite.
McCarthy Services is looking for a Quality Assurance Specialist to enhance customer satisfaction and quality assurance efforts in Springfield, VA.
Support Eurofins' client service operations at Tinley Park lab as a Project Management Assistant ensuring efficient sample processing and client satisfaction.
Coordinate and schedule complex outpatient radiology procedures remotely for Children's Mercy, a top pediatric hospital.
Serve as the welcoming face and main customer liaison at VEG's Shrewsbury hospital, ensuring an impeccable and warm experience for pet parents during emergency visits.
Customer Service Representative role with a reputable bank in Coos Bay facilitating customer banking transactions and promoting financial products.
Provide essential administrative and billing support as a Patient Service Representative at Advocate Health’s Chicago surgery center.
Contribute to HIV care as a Linkage to Care Specialist at AHF by supporting newly diagnosed individuals and connecting them to critical medical and social services.
STAR Physical Therapy is searching for a Patient Care Coordinator in Murfreesboro to deliver excellent customer service and support clinical operations.
Support patient intake and financial processes at Allegheny Health Network as a Patient Access Coordinator II to facilitate seamless access and billing accuracy.
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
