Customer Success Manager I
Skills
- At least 3 years’ experience in customer success or account relationship management.
- Experience in ediscovery or legal technology industry preferred.
- Exceptional oral and written communication skills with enthusiasm and empathy.
- Strong time-management skills and ability to collaborate in a fast-paced environment.
- Strategic, analytical, and process-driven approach.
- Passion for technology and customer success.
Responsibilities
- Become a product expert and provide coaching and training to improve user adoption.
- Ensure exceptional customer experience and support product adoption and relationship growth.
- Collaborate with Sales to identify and close renewal and expansion opportunities.
- Monitor account health to identify growth opportunities and churn risks.
- Provide customer feedback and synthesis to the Product team.
- Manage and resolve escalations with clients and internal teams.
- Develop and implement industry-leading customer success processes and best practices.
- Manage the full post-sales customer lifecycle including onboarding, training, adoption, renewal, and expansion.
- Increase retention and revenue growth through regular check-ins and business reviews.
- Contribute to scaling the Success team via service evolution, documentation, and process improvements.
Education
- Relevant post-secondary education preferred but not explicitly required.
Benefits
- Competitive salary range of $116,000 - $148,000 depending on experience.
- Equity program available.
- 401(k) retirement plan with company matching.
- Health, dental, and vision insurance.
- Flexible Spending Accounts for health and dependent care expenses.
- Paid parental leave and approximately 10 days of sick leave annually.
- Seventeen paid vacation days plus 11 federal holidays.
- Mental health support through Modern Health membership.
- Annual learning and development stipend and professional membership dues.
- Company-sponsored life and disability insurance.
Average salary estimate
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Dedicated to promoting justice, illuminating truth, and being a great place to work. We believe that justice is served by truth, which is why we built a powerful ediscovery platform to help our users uncover it. If you’re looking for a company tha...
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