Customer Care Specialist

Description

Thrives in a fast-paced work environment. Under pressure, he/she maintains a positive attitude, works well in a team setting and independently. This individual is detail oriented, accurate and possesses strengths in problem-solving, listening, verbal & written communication. He/she is a reliable, flexible self-starter who is organized, sharp, thinks outside the box, and a strong advocate for the customer.         

Responsibilities:

After completing the training curriculum, you must thrive in the following areas:

• Assist current and potential customers by answering product and service questions related to the product
• Maintain customer records by updating account information
• Resolve product or service problems by clarifying the customer's concerns; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Process customer payments and adjustments
• Receive customers' requests by telephone or email, analyze requests, provide the information requested or ascertain who can best provide the information, and route the request to the proper person
• Knowledge of product line, pricing, delivery time, and similar data, as directed
• Keep a record of inventory and order new inventory, as needed
• Contact existing Volunteer Card Group clients and help increase the number of active users
• Reconcile and submit a weekly roster of insurance to underwriter
• Contact underwriter to open claims for customers
• Various administrative tasks and other tasks as assigned

Additional Information:

Job Classification: Hourly / Non Exempt

Experience Level: Entry - Intermediate

Functions: Customer Care, Sales, Operations

Industries: Humanitarian / Travel / Insurance

Work Schedule:

Full-time, Monday-Friday, 8:30 am - 5 pm, Burnsville office with the possibility of a hybrid model after a 6 month training/review period

Salary & Benefits: 

 $19-22/hour dependent on education and experience 

Competitive benefits package including: Medical, Dental, Life & Disability Insurance, 401K with employer match, PTO, Paid Holidays, travel benefits and more!

Working Conditions:

Working conditions are inherent to a normal office environment

Requirements

Education and Experience:

Advanced study beyond a high school diploma or minimum 3 years of customer service experience; strong communication both written and verbal in English, computer, and organizational skills.

Essential Functions of the Job:

• Must be able to come to work promptly and regularly; excellent attendance is required
• Must be able to take direction, work and communicate well with others
• Must be able to communicate in person, on the telephone, via email & chat 
• Must be able to sit or stand for extended periods within the office setting
• Must be able to concentrate and perform accurately
• Must be able to work under the stress of deadlines
• Must be able to react to change productively and handle other tasks as assigned
• Must present self in a professional manner

This job description has been prepared to assist in defining job responsibilities, physical demands, mental tolerance, working conditions and skills needed. It is not intended as a complete list of job duties, responsibilities and/or essential functions. Nor does it intend to limit your manager’s right to assign, direct or control your work. The company reserves the right to make changes to any part of this Job Description as deemed, in its judgment, to be necessary or proper.

This company is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, age, gender, sexual orientation, national origin or ancestry, marital status, disability, or veteran status.

This company is an “at will” employer and an offer of employment will not limit the future right of either party to terminate employment-at-will. An employee is free to resign at any time, for any reason or no reason, with or without notice. Similarly, the Company is free to conclude the employment relationship at any time for any lawful reason, with or without cause, and with or without notice.