Customer Service Representative - Shopify & TikTok Shop
Headquartered in the United States, TP-Link Systems Inc. is a global provider of reliable networking devices and smart home products, consistently ranked as the world’s top provider of Wi-Fi devices. The company is committed to delivering innovative products that enhance people’s lives through faster, more reliable connectivity. With a commitment to excellence, TP-Link serves customers in over 170 countries and continues to grow its global footprint.
We believe technology changes the world for the better! At TP-Link Systems Inc, we are committed to crafting dependable, high-performance products to connect users worldwide with the wonders of technology.
Embracing professionalism, innovation, excellence, and simplicity, we aim to assist our clients in achieving remarkable global performance and enable consumers to enjoy a seamless, effortless lifestyle.
We’re looking for a Customer Service Representative who thrives in fast-paced environments, loves problem-solving, and knows how to turn a frustrated buyer into a loyal fan. If you're ready to make an impact and help us scale our D2C operations, we want to hear from you.
Key Responsibilities:
- Respond to customer inquiries via email and TikTok messages.
- Handle returns, refunds, and complaints according to company policy.
- File and track fraud and chargeback claims on Shopify and TikTok Shop.
- Flag suspicious orders and escalate as needed.
- Coordinate with sales team on other D2C/Tiktok shop operation related stuff.
Requirements:
- 1+ year in e-commerce customer service is preferred;
- Strong written communication and problem-solving skills.
- Being familiar with Shopify admin and TikTok Seller Center would be a plus.
- Experience handling returns, disputes, and fraud claims.
- Able to work independently in a fast-paced environment.
Salary range: $37K-$57K
- Free snacks and drinks, and provided lunch on Fridays
- Fully paid medical, dental, and vision insurance (partial coverage for dependents)
- Contributions to 401k funds
- Bi-annual reviews, and annual pay increases
- Health and wellness benefits, including free gym membership
- Quarterly team-building events
At TP-Link Systems Inc., we are continually searching for ambitious individuals who are passionate about their work. We believe that diversity fuels innovation, collaboration, and drives our entrepreneurial spirit. As a global company, we highly value diverse perspectives and are committed to cultivating an environment where all voices are heard, respected, and valued. We are dedicated to providing equal employment opportunities to all employees and applicants, and we prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Beyond compliance, we strive to create a supportive and growth-oriented workplace for everyone. If you share our passion and connection to this mission, we welcome you to apply and join us in building a vibrant and inclusive team at TP-Link Systems Inc.
Please, no third-party agency inquiries, and we are unable to offer visa sponsorships at this time.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Lead TP-Link’s growth with Tier 3/4 ISPs across the West region as Regional Sales Director, driving strategic partnerships and sales execution.
TP-Link Systems Inc. is looking for a Sales Engineering Manager to lead technical support and team growth for Tier 3/4 ISPs in the Western region.
Shine Social Brand looks for an enthusiastic Customer Service Representative in Cleveland, OH to deliver outstanding customer service and support.
GKN Automotive invites experienced automotive customer service professionals to enhance operational support and customer satisfaction in their Sanford, NC location.
Lead Smith+Nephew’s US Global Customer Care as Director, overseeing multi-national teams and optimizing the critical Bill Only revenue process.
Contribute to compassionate pet care and client satisfaction as a Veterinary Receptionist at Springfield Animal Hospital.
F5 is looking for a technically skilled Customer Success Architect to lead enterprise customer engagements and drive adoption of F5’s application security and virtualization solutions.
A Patient Services Coordinator role at MultiCare, supporting efficient clinical flow and quality patient service in outpatient settings.
The University of Miami is hiring a full-time Onsite Patient Access Specialist to enhance patient and clinic operational support in Doral, FL.
Foursquare seeks a skilled Customer Success Engineer to manage and optimize advertising campaign measurement on a hybrid schedule in Chicago.
Ryder is looking for a detail-oriented Customer Service Coordinator to enhance customer satisfaction and streamline shop operations in Rancho Dominguez, CA.
KVCAP is hiring a full-time Customer Service Representative in Augusta to handle communications, support office tasks, and assist community members effectively.
Wilson Sporting Goods Co. is hiring a Dealer Experience Representative to manage key accounts and enhance customer experience in their Baseball/Softball division.
Customer Support Manager needed at innovative fintech Relay Payments to lead a dynamic support team and enhance customer experience in a fast-paced environment.
Support customers effectively with product knowledge and communication skills in a hybrid Customer Support Specialist role at a bank in Wakefield, MA.
Founded in 1996, Founded in 1996, TP-Link is a global provider of reliable networking devices and accessories, involved in all aspects of everyday life. The company was ranked by analyst firm IDC as the No. 1 provider of Wi-Fi devices for a consec...
24 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
