Assistant Director of Rooms - job 1 of 2

Assistant Director of Rooms 

About the role: 

The Assistant Director of Rooms is an Assistant Division Head position that oversees departments in the Rooms Division.  Recent housekeeping experience required with the ability to lead the team and make process improvements.  Responsibilities include acting as the manager on duty in the hotel to resolve guest concerns, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.  They will monitor the employee activities to ensure standards are being met and staff members are supported.  

What you will do:  

• Ensures thorough communications and follow-up on any problems, guest or employee request or special requirements, and hotel initiatives. Interviews and trains the staff. Conducts Performance Evaluations and disciplinary action when needed. 

• Ability to resolve customer complaints and handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.  

• Responsible for processing payroll and adhering to budgeted labor standards. 

• Assures that financial goals are being met. Monitors and controls labor expense, and supplies/equipment expenses.    

• The ability to interview and select job applicants as well as effectively supervise, discipline, mentor and give performance evaluations for employees and convey clear instructions and guidance to staff and establish working relationships that attain a high level of effective employee morale. 

• Acts as the senior manager in the Rooms Division in the absence of the Director. Assists the Director of Rooms in forecasting and budgeting of revenues and expenses for all departments in the Rooms Division. 

What you bring:  

• Minimum 5 years of management experience in Rooms Division, 2-3 years experience in Housekeeping and Laundry, previous Department Head experience preferred. 

• Must have working knowledge of computers and systems, previous hotSOS, REX, ADP and Birchstreet experience preferred. 

• A proven record of scheduling staff and completing payroll records and reports in accordance with budgeted guidelines.  

• Thorough knowledge of luxury resort standards preferred.  

• Fluency in English is required for this location and this job requires applicants to have current work authorization in the in the United States.  Prefer bilingual in Spanish. 

What we offer:  

• Salary range:  $100k - $110k annually   

• Eligible for Performance Base Annual Incentive Plan (10% Target)  

• Winter Season Lifestyle Benefit  

• Merchant Pass Available  

• 401k participation with company matching program  

• Competitive Benefits: Medical, Dental and Life Insurance  

• Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide.  

• Employee Cafeteria available for meals.  

• Complimentary dry cleaning of uniforms  

• Be yourself and become a member of a work family that cares about you and invests in your development.  

• Elevate your craft here and abroad!  

• Employee engagement at all levels; where your thoughts and ideas are not only heard but actioned.  

Schedule & Hours:  

• This is a full-time position.   

• A successful candidate will have a flexible schedule, and the ability to work morning, afternoon and evening shifts, weekends, and holidays.     

Learn more about what it is like to work at Four Seasons Resort and Residences Vail, visit us:  

• http://fourseasons.com/vail/phots-and-videos// 

• We Are Four Seasons Video 

• http://jobs.fourseasons.com/ 

• https://www.linkedin.com/company/four-seasons-hotels-and-resorts  

• https://www.facebook.com/FourSeasonsJobs  

• https://twitter.com/FourSeasonsJobs  

We look forward to receiving your application!