Implementation Consultant

Funnel Leasing Inc., is hiring for an Implementation Consultant that can 'work from anywhere' in the U.S. The Implementation Consultant will be responsible for the successful onboarding of customers and implementation of Funnel software products.  You will apply product expertise, industry knowledge, best practices, and project management to each implementation to provide the greatest value to each customer.  You can manage multiple projects and customers simultaneously.  You work closely with supporting roles such as data entry, product, development, and technical roles to apply a team approach.  You must be a team player, organized, detail-oriented, and self-motivated, with excellent listening and communication skills.

This is a hybrid, non-exempt position with an hourly pay range of $31.25 to $49.00 (equivalent to $65,000 - $101,920 annually). Implementation Consultants are expected to work onsite most days at our Tampa headquarters in Odessa, Florida, or from a designated office space in Dallas, TX or Fort Worth Metropolitan area, with occasional remote work flexibility. We are currently prioritizing candidates based in the Tampa or Dallas/Fort Worth Metropolitan areas.

Why Funnel?

We are a 'work from anywhere' in the U.S. SaaS company that centers our services on the renter experience. We develop amazing software that has revolutionized the #proptech industry. And did we mention we have an amazing team that is on #FunnelFire!? Oh, did we forget to tell you we have unlimited PTO, benefits that begin on your first day of employment, P.I.N.K. core values that ROCK, and our team puts the FUN in Funnel!

Who is Funnel Leasing?

Have you ever rented an apartment and wished the process could be better? At Funnel we do too. We know we need to make the process of renting an apartment as easy as purchasing socks on Amazon. We’ve created cloud-based marketing and leasing software that delivers the ultimate rental experience for everyone involved in the process. We’re in the process of transforming the real estate industry through cutting-edge technology built, sold, and supported by the most passionate people you’ll meet.

The Implementation Consultant’s essential roles and responsibilities include, but are not limited to, the following:

Roles and Responsibilities:

• Lead the onboarding and implementation process for new and existing customers, with a focus on the Online Leasing Product suite.
• Engage customers professionally, identifying needs and providing consultative solutions.
• Develop and follow an implementation project plan, conduct meetings, configure products, and deliver end-user training and support.
• Responsible for identifying and tracking potential issues and risks to the project timeline or success.
• Manage the activities of third-party vendors involved in the implementation.
• Demonstrate leadership and confidence when guiding groups in both in-person and remote settings.
• Ability to interact with executives, stakeholders, project managers, and end-users.
• Serve as a Subject Matter Expert (SME) in Funnel products, integrations, and best practices, with emphasis on the Online Leasing suite.
• Apply standard implementation methodologies, leveraging company-developed tools, templates, and best practices.
• Participates in the development of educational, knowledge, and training assets and services.
• Manage KPIs and metrics related to personal and implementation performance.
• Maintain open communication regarding feedback, performance metrics, assignments, and professional development.
• Customize and validate Funnel software and integrations to meet each customer’s unique implementation requirements.
• Document customer interaction, troubleshooting, and results clearly and concisely. 
• Contribute and assist with company and department innovation and efficiency initiatives. 
• Create a culture of continuous improvement and learning 
• Foster collaboration within team and across the company
• Performs other duties as assigned and modified at manager's discretion
• Travel: <20%

Education, Work Experience, and Certifications

• Relevant Bachelor’s degree or equivalent, related experience.
• 3+ years of customer-facing consulting, onboarding, or implementation experience.
• Experience with SaaS software in similar or related positions
• Strong verbal and written communication skills
• Experience with Google workspace
• Experience with project management systems such as CloudCoach, SalesForce and Jira.
• Experience or in-depth knowledge of the real estate / multifamily industry is a plus.
• Experience with providing training and educational services is a plus.
• Experience with Yardi, RealPage, Entrata, Knock and/or other multi-family software is a plus.
• The ability to receive and offer constructive feedback and work to maintain our company values and collaborative culture. Our team is mostly remote, so we work hard to stay connected & you need to be a strong team player.
• Ability to successfully follow defined processes and procedures 
• Strong customer service skills with the drive to provide the best customer experience with each interaction. 
• Organized, detail-oriented, and self-motivated , with the ability to work under pressure and attain pre-defined deadlines 
• The ability to effectively communicate through phone, chat , and email is required .
• Ability to work on multiple issues/projects simultaneously in a fast-paced environment 
• Ability to work within a team environment and independently while maintaining a high level of efficiency. 
• Ability to manage time effectively

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Funnel, we are committed to building a proptech company that is as diverse as the multifamily industry we serve, and that means to not only live our inclusivity, but also to support and encourage it among all of society. If you are excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

Equal Employment Opportunity

Funnel provides equal employment opportunities to all qualified individuals without regard to race, creed, color, citizenship, religion, national origin, age, sex, familial or marital status, pregnancy, military or veteran status, sexual orientation, gender identity or expression, genetic information, disability, or any other legally-protected status in accordance with applicable local, state, and federal laws, regulations, and ordinances.

Americans with Disabilities Act

Employees must be able to perform all essential job functions, with or without reasonable accommodation.

Job Responsibilities

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position.  Funnel may change the specific job duties with or without prior notice based on the needs of the organization. 

Employees may be eligible for various benefits. Generally, we provide employee access to:

• Health insurance
• Dental and Vision insurance
• Company paid Life/AD&D
• Long-term Disability insurance
• Short-term Disability insurance
• Term Life insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Retirement Plan - 2% company match
• EAP

In addition to these benefits, we also offer

• Remote-first; work from anywhere within the US
• Uncapped Discretionary Time off
• Sick Leave
• 13 paid holidays
• One time remote work stipend
• Employee recognition program
• Employee-led Groups (ELG’s)