Advisor, Strategic Accounts – Federal & NSS (Remote - Continental USA)
Skills
- Strong written and verbal communication skills.
- Analytical and project management experience.
- Proficiency in Salesforce, Jira, and Google Workspace.
- Ability to understand complex technical concepts quickly.
- Experience with escalated issue handling and process documentation.
- Ability to manage multiple priorities and timelines efficiently.
Responsibilities
- Act as primary contact for assigned accounts, managing relationships and understanding business needs.
- Drive operational excellence through coordination of internal resources and account-related processes.
- Build and maintain strong, long-term relationships with key stakeholders in customer organizations.
- Develop and execute account plans to drive growth, upsell opportunities, and solution adoption.
- Leverage data analytics to provide customers actionable insights to optimize operations.
- Collaborate cross-functionally with sales, support, product, and engineering teams to meet customer needs.
- Define and track KPIs demonstrating the ROI of Geotab solutions and deliver regular reports.
- Lead implementation strategies to ensure customer satisfaction and prevent churn.
- Develop scalable processes and leverage technology to streamline workflows and service delivery.
Education
- Relevant work experience preferred over formal education but not explicitly specified.
Benefits
- Flexible working arrangements with hybrid model support.
- Home office reimbursement program.
- Baby bonus and parental leave top-up program.
- Online learning and networking opportunities.
- Electric vehicle purchase incentive program.
- Competitive medical and dental benefits.
- Retirement savings program.
Average salary estimate
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We are committed to advancing technology, empowering businesses and making the roads safer for everyone. Geotabbers innovate and seek creative ways to continuously improve. Collaboration and teamwork constantly refines our skills. We love being ah...
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