Associate Manager, Account Management
Skills
- Experience with Salesforce and Totango or similar CS CRM tools
- Strong quantitative analysis and data-driven decision-making skills
- Customer Success or Account Management expertise in SaaS environments
- Leadership skills including mentoring, coaching, and team development
- Excellent communication and relationship-building abilities
Responsibilities
- Mentor, inspire, and grow the Customer Success Manager team in North America
- Develop best practices for user adoption and retention strategies
- Monitor monthly recurring revenue and customer health metrics
- Coordinate resource and capacity planning for the CSM team
- Collaborate with product marketing to increase product engagement and revenue
- Partner with onboarding to ensure smooth customer transitions
- Use data-driven insights to identify and mitigate churn risks
- Set performance and growth objectives for Customer Success Managers
- Maintain deep product knowledge to advise customers effectively
- Provide customer feedback to the Product team through the Ambassador Program
Education
- Bachelor's degree or equivalent experience preferred
Benefits
- 401(k) plan with employer matching
- 16 weeks paid parental leave
- Medical, dental, and vision insurance
- Paid time off including flexible vacation and sick leave
- Commuter benefits and wellness programs
- Disability and life insurance
- Family-forming assistance and mental health programs
- 11 paid holidays
Average salary estimate
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DoorDash is a technology company that connects customers with their favorite local and national businesses in the United States and Canada. The company is headquartered in San Francisco, California.
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