IT Unified Communications Engineer I - Digital Technology Services

Overview

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Digital Technology Services (DTS) Unified Communications (UC) Engineer I is responsible for analytical tasks and activities associated with the organization's voice communication infrastructure as part of the Hackensack Meridian Health (HMH) UC Team. The scope of responsibility for this position includes, but is not limited to the configuration, deployment, testing, maintenance, monitoring and troubleshooting of telecommunications network components to provide secure, highly-available services for local and remote locations. Duties also entail quality assurance and testing of transmission mediums and infrastructure components. Performs work primarily under direct supervision. Handles basic issues and problems, and refers more complex issues to higher-level staff.

Responsibilities

A day in the life of a Digital Technology Services (DTS) Unified Communications (UC) Engineer I at Hackensack Meridian Health includes:

• Follows direction to assist with implementation and testing of new UC solutions and technologies.
• Supports and maintains UC infrastructure including Cisco Networking components, Contact Center and VoIP technologies.
• Work closely with HMH Team Members, DTS support teams, and vendors to resolve incidents in a timely manner.
• Handles basic service requests and works with customers to provide training and user guides as needed.
• Contribute to the documentation in the Knowledge Base, Standard Operating Procedures (SOP), work instructions, job aids, and user guides.
• Participate in project management activities as assigned.
• Participate in the UC On-Call program.
• Other duties and/or projects as assigned.
• Adheres to HMH organizational competencies and standards of behavior.

Qualifications

Education, Knowledge, Skills and Abilities Required:

• Bachelor's degree in IT, Computer Science, Management Information Systems, or other related area of study; An applicable technical certificate; Or equivalent related work experience may be accepted.
• Minimum of 3 years of progressive experience in Unified Communications/PBX user administration and data communications installation.
• Hands-on experience and proficient with the following technologies and systems:
  • Cisco IP Phones
  • Cisco Communications Manager (CUCM)
  • Cisco Jabber
  • Cisco Unity Connection (CUC)
  • Cisco Instant Message & Presence Server (IM&P)Cisco Contact Center Express (UCCX) (CUCM integration and base configuration )
  • Cisco IOS Gateways with Media Gateway Control Protocol (MGCP) and Session Initiation Protocol (SIP) SIP/MGCP Voice Gateways
  • SIP Trunking
  • Cisco Unified Survivable Remote Site Telephony
  • Cisco Mobile & Remote Access
• Detail oriented, strong analytical thinking and problem-solving skills.
• Excellent written and verbal communication skills.
• Proficient computer skills that include but are not limited to Google Suite platforms.

Education, Knowledge, Skills and Abilities Preferred:

• One or more years of prior experience in IT related discipline.
• Healthcare experience.

Licenses and Certifications Preferred:

• Cisco Certified Network Professional (CCNP) Collaboration.
• Information Technology Infrastructure Library (ITIL) 4 Foundation certification.

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!   

Starting Minimum Rate

Job Posting Disclosure

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. Experience: Years of relevant work experience. Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. Skills: Demonstrated proficiency in relevant skills and competencies. Geographic Location: Cost of living and market rates for the specific location. Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.