Customer Service -- Domain Name Specialist
Skills
- Excellent written and verbal communication skills.
- Strong client-focused interaction skills to create positive customer experiences.
- Adaptability and quick learning of new products and processes.
- Proactive issue escalation and effective time management.
- Ability to manage multiple priorities concurrently.
- Proficient with Microsoft Office Suite.
- Experience handling multi-line phone systems.
- Familiarity with various web browsers such as Chrome and Edge.
- 1-2 years experience in customer service.
Responsibilities
- Receive and address inbound calls about domains and email issues.
- Make outbound calls to clients to assist with DNS-related problems.
- Research and resolve hosting and domain-related technical issues.
- Coordinate with vendors to resolve domain and email hosting concerns.
- Purchase and secure new domains for clients.
- Monitor Outlook inbox, Teams chat, and DNS team Omni Channel for updates and issues.
- Perform additional duties as assigned.
Education
- High school diploma or equivalent required.
Benefits
- Competitive compensation package.
- Ongoing training and incentives.
- Comprehensive benefits package.
- Supportive, fun team environment.
- Culture focused on community impact.
Average salary estimate
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