Senior Customer Success Manager - Central
Skills
- Strong interpersonal and relationship-building skills
- Excellent verbal and written communication
- Analytical mindset using data to inform decisions
- Experience with CRM and customer success platforms such as Salesforce
- Proactive and self-motivated work style
- Ability to manage priorities in a fast-paced environment
Responsibilities
- Develop and maintain strong relationships with key customers as their primary post-sales contact
- Identify opportunities to optimize customer success and increase adoption of Obsidian's solutions
- Collaborate with internal teams to advocate for customer needs and product enhancements
- Lead strategic initiatives for product adoption expansion and upsell within assigned accounts
- Drive customer retention via effective renewal strategies and risk mitigation
- Resolve customer inquiries and escalations promptly to ensure seamless experiences
- Deliver regular business reviews and performance updates to customers
- Stay updated on industry trends to enhance customer success strategies
Benefits
- Competitive compensation with equity and 401k
- Comprehensive healthcare including dental and vision
- Flexible paid time off and paid holidays
- 12 weeks of new parent or family leave
- Personal and professional development resources
Average salary estimate
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Our mission is to make the impact of SaaS breaches a thing of the past.
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