Service Writer

Description

Hinckley has been building and servicing America’s finest yachts since 1928. Today, Hinckley Yacht Services offers a network of 9 full-service yacht yards from Maine to Florida. Our talented team members work on any make or model yacht and are proud to deliver the highest level of service in the industry. We are always seeking candidates with a strong work ethic who are willing to support the best team in the business.

We are seeking a Service Writer to join our team in Ft. Myers, FL. Hinckley offers competitive wages, training and full benefits, including medical, dental, vision, 401k with an employer match, and paid time off. Our expanding network of service yards allows you the opportunity of upward mobility and a clear career path to achieve personal success.

 Daily Responsibilities to include:

· Provide strong support / overall redundancy to the General Manager, Purchaser and Office Administrator.

· Answer phones and communicate with customers, act a liaison between company and customer.

· Understand customer’s needs and expectations, communicating them with Service Manager.

· Assisting General Manager with management of storage boats, transient and off-site service call for sail and power ranging in size of 25’ to 65’.

· Generating work orders, distributing to crew and managing process.

· Assisting General Manager in writing new work estimates as required.

· Assisting General Manager in coordinating work schedule with trades.

· Reviewing daily timesheets and entering in system.

· Review and edit work order billing pro-formas for invoicing.

· Assisting General Manager in project management of all projects.

· Delivering on projects meeting personal and company financial objectives.

· Planned hours entry, assist with General Manager - planning, organizing, and scheduling the work. 

· General sales assistance for boat shows and other marketing events.

· Travel off-site for boat inspection and estimates.

· Assist Purchaser with PO’s and ordering materials. 

· Create Kits of materials for various routine jobs. 

· Parts receiving and entry systems.

· Assist with labor hours entry in Syteline.

· Create and maintain SRO’s & reports. 

· Invoicing – work closely with Office Manager to produce accurate and timely work order invoices.

Requirements

· Team Player-Critical, highly motivated, self-starter, organized and able to multi-task, boat yard experience preferred.

· Exceptional customer service skills with past experience.

· Computer skills a must and willingness to learn new software applications.

· Minimum of 5yrs in marine industry possessing strong knowledge in sailboats and sailboat terminology.

· Must be able to communicate effectively within and between all levels of the Company.

· Must be persuasive and able to calmly and professionally deal effectively with difficult customers.

· Solid understanding and knowledge of powerboats and power terminology.

· Strong marketing and sales skills a plus.

· Works well individually without minimal direction.

· Must have excellent organizational skills and be able to handle multiple projects simultaneously.