Technical Writer – Cybersecurity SaaS Product

Get to Know Us

Horizon3.ai is a fast-growing, remote cybersecurity company dedicated to the mission of enabling organizations to proactively find and fix and verify exploitable attack vectors before criminals exploit them. Our flagship product, the NodeZeroTM platform, delivers production-safe autonomous pentests and other key assessment operations that scale across the largest internal, external, cloud, and hybrid cloud environments. NodeZero has been adopted by organizations of all sizes, from small educational institutions to government agencies and Global 100 enterprises. It is used by ITOps/SecOps teams, consulting pentesters, and MSSPs and MSPs. 

We are a fusion of former U.S. Special Operations cyber operators, startup engineers, and formerly frustrated cybersecurity practitioners. We're committed to helping solve our common security problems: ineffective security tools, false positives resulting in alert fatigue, blind spots, "checkbox” security culture, cybersecurity skills shortage, and the long lead time and expense of hiring outside consultants. Collectively, we are a team of learn it alls, committed to a culture of respect, collaboration, ownership, and results.

About the Role

We are seeking a skilled and detail-oriented Technical Writer to join our product and engineering organization. In this role, you will collaborate with engineers, product managers, and customer success teams to produce high-quality documentation that enables users to understand, deploy, and gain value from our cybersecurity SaaS platform. You will be responsible for creating and maintaining user guides, API documentation, release notes, and internal knowledge articles that support a fast-paced development lifecycle and complex technical subject matter.

This role also benefits from an AI-aware mindset—curiosity, experimentation, and practical exposure to AI tools or methods that support content creation, delivery, or user enablement are valuable attributes.

Key Responsibilities

• Develop, organize, and maintain customer-facing documentation including product guides, API references, integration instructions, and feature release notes.

• Translate complex cybersecurity and SaaS concepts into clear, concise documentation tailored to both technical and non-technical audiences.

• Partner with engineers, product managers, and SMEs to proactively gather information, understand feature intent, and validate technical accuracy.

• Participate in Agile ceremonies to align documentation delivery with product release cycles.

• Maintain a scalable, version-controlled documentation infrastructure using tools like Git, MkDocs, and static site generators.

• Design and refine a consistent documentation style guide across all channels and teams.

• Identify and explore opportunities to leverage AI-driven tools (e.g., content suggestion systems, prompt-based authoring tools) to enhance documentation workflows and content quality.

• Contribute to the creation of intelligent user assistance, AI-generated help content, and internal documentation automation pipelines.

• Support internal enablement through the development of knowledge base articles, onboarding materials, and contextual support content.

Qualifications

Required:

• 5+ years of experience as a technical writer for B2B SaaS or developer-facing cybersecurity products.

• Demonstrated experience documenting APIs, infrastructure platforms, or security tools.

• Proficiency in Markdown, Git workflows, Swagger/OpenAPI, and static site generators.

• Javascript/CSS Basic Proficiency - to tweak static site generator appearance

• Ability to read and explain code snippets in formats such as YAML, JSON, Bash, or Python.

• Excellent written communication and attention to detail.
  

Preferred:

• Familiarity with cybersecurity practices such as penetration testing, vulnerability scanning, and zero trust architectures.
  

• Experience writing content for compliance-heavy platforms (FedRAMP, SOC 2, ISO 27001).
  

• Exposure to or use of AI-enabled documentation workflows or authoring tools.

AI Experience and Mindset

We value candidates who demonstrate a thoughtful and forward-looking approach to artificial intelligence. In this role, curiosity, experimentation, and practical exposure to AI-enhanced workflows are important attributes.

Ideal candidates should show an interest in applying AI to improve documentation processes, user experiences, or product education. Whether through direct integration of AI tools, participation in AI-related projects, or informed perspectives on responsible AI usage, we look for individuals who:

• Understand emerging AI capabilities and how they might be applied to improve scale, quality, or efficiency in technical content.

• Have explored or adopted AI tooling in their workflows, such as content suggestion systems, automated documentation, or intelligent help systems.

• Are comfortable engaging in conversations about AI's benefits and trade-offs, including performance, cost, fairness, and data security.

• Exhibit curiosity and openness to learning about the evolving role of AI in software, cybersecurity, and knowledge delivery.

We recognize that AI maturity comes in many forms—what matters most is a proactive mindset, a willingness to learn, and the ability to connect AI opportunities to real-world outcomes

Why Join Us

As a Technical Writer on our team, you will play a key role in ensuring our customers are equipped to securely and effectively use our product. You will help shape the future of user-facing content by contributing to scalable documentation systems, AI-enhanced workflows, and high-impact knowledge delivery. This is a unique opportunity to work at the intersection of cybersecurity, SaaS, and applied AI in a mission-driven, growth-oriented environment.

Perks of Horizon3.ai

• Inclusive Team: We value diversity and promote an inclusive culture where everyone can thrive.

• Growth Opportunities: Be part of a dynamic and growing team with numerous career development opportunities.

• Innovative Culture: Work in a collaborative environment that encourages creativity and out-of-the-box thinking.

• Remote Work: We are a 100% remote company. Enjoy the convenience and work-life balance that comes with remote work. 

• Competitive Compensation: We offer competitive salary and benefits which includes health, vision & dental care for you and your family, a flexible vacation policy, and generous parental leave. 

Compensation and Values

At Horizon3, we believe that our people are our greatest asset, and our compensation philosophy reflects this core value. We are committed to fostering an environment where all employees feel valued, respected, and rewarded for their contributions. Our compensation structure is designed to be fair, competitive, and transparent, ensuring that every team member is recognized and compensated equitably across roles, levels, and locations.

In accordance with various State’s transparency regulations, we provide the following salary range information for this position:

• Base salary range: $170,000 - $215,000 annually. The exact salary will be determined based on the selected candidate’s location, qualifications, experience, and relevant skills.

• Additional compensation: This role may also be eligible for an equity package (in the form of stock options). If any other compensation benefits apply, they will be discussed during the interview process.

You Belong Here

Horizon3 is not just an equal opportunity employer - we are a community that values diversity, equity, and inclusion as fundamental principles of our culture and success. We are dedicated to fostering a workplace where everyone feels welcome and respected, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, or any other legally protected status by law.

Our commitment to diversity and inclusion means we strive to attract, develop, and retain a workforce that reflects the varied communities we serve. We believe that diverse perspectives drive innovation and strengthen our ability to create cutting-edge cybersecurity solutions. At Horizon3, every team member is valued and supported in an environment that encourages personal and professional growth.

We welcome candidates from all backgrounds and experiences, and we encourage all qualified individuals to apply. Come be a part of Horizon3, where your unique contributions are recognized, and your potential is limitless.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.