Senior Solutions Architect (Public Sector)

Company Description

Hyperscience is a market leader in hyperautomation and a provider of enterprise AI infrastructure software. The Hyperscience Hypercell platform unlocks the value of an organization’s back office data through the automation of end-to-end processes, and transforms complex documents into LLM and RAG-ready data to power enterprise GenAI experiences. This enables organizations to transform manual, siloed processes into a strategic advantage, resulting in a faster path to decisions, actions, and revenue; positive and engaging customer, public, and patient experiences; and dramatic increases in productivity. 

Leading organizations across the globe rely on Hyperscience to drive their hyperautomation initiatives, including American Express, Charles Schwab, HM Revenue and Customs, Mars, Stryker, The United States Social Security Administration, and The United States Veterans Affairs. The company is funded by top tier investors including Bessemer Venture Partners, Battery, FirstMark, Stripes, and Tiger Global.

The role:

The Solution Architecture (SA) team at Hyperscience is composed of dedicated professionals who are passionate about bridging customers' technical goals and challenges with Hyperscience's innovative solutions. This team plays a crucial role in ensuring customer success by offering proactive strategic and technical guidance, driving product adoption, growth, and deeper customer relationships. Their mission is to turn every customer into a lifelong Hyperscience champion and advocate.

As a Solutions Architect, you will be the primary technical advisor and trusted partner for customers, ensuring they successfully implement, adopt, and optimize our platform. This role is a mix of technical consulting, implementation, and ongoing account management, focused on delivering measurable outcomes for our customers.

You will work closely with customer engineering teams, IT leaders, and business stakeholders to ensure smooth deployments, troubleshoot challenges, and proactively drive long-term success. Your ability to combine deep technical acumen with strong customer engagement skills will be key to fostering lasting partnerships and unlocking expansion opportunities.

• Lead technical onboarding and deployment for customers, ensuring a smooth go-live experience
• Guide customers through configuration, integrations, and best practices for optimizing our platform
• Act as a technical project manager, ensuring alignment between internal teams and customer stakeholders
• Serve as the primary technical point of contact for assigned accounts
• Proactively monitor product adoption and drive best practices to maximize value realization
• Identify and mitigate risks that could impact customer success, including technical blockers and adoption challenges
• Conduct technical health checks, optimization reviews, and advisory sessions
• Troubleshoot complex customer issues, working closely with Technical Services, Product, and Engineering teams to resolve technical challenges
• Partner with customers on workflow optimizations, automation opportunities, and system performance improvements
• Provide feedback to Product and Engineering teams to influence roadmap and feature enhancements
• Collaborate with Account Executives (AEs) on expansion opportunities by identifying customer needs that align with additional solutions
• Support renewal discussions by demonstrating the business impact and technical success of our platform
• Foster strong relationships with customer IT teams, architects, and executive stakeholders

• 5+ years in a Solutions Architect or similar role (Technical Account Manager, Implementation Consultant, Solutions Engineer, or Customer Success Engineer) at a software company
• Strong experience working with customers and complex, technical products
• Deep understanding of system integrations, APIs, security, and IT infrastructure
• Project management experience—ability to guide multiple stakeholders through complex implementations
• Excellent problem-solving skills with the ability to troubleshoot technical challenges
• Ability to communicate complex technical concepts to both technical and non-technical stakeholders
• Experience delivering software solutions through system integrators (SIs) to agencies in the public sector (Federal/State/Local)
• Familiarity with Federal Information Security Standards (FedRAMP, FIPS, ATO)

• Familiarity with infrastructure services (e.g., Kubernetes) and container infrastructure (Docker)
• Experience with AI, automation, workflow software, or enterprise SaaS solutions
• Scripting or coding experience (Python) is a plus
• Familiarity with cloud platforms and modern deployment architectures
• Experience supporting regulated industries (finance, healthcare, government, etc.)

The target base salary for this role: $119,000 - $177,500 + Bonus variable.  Actual compensation will be dependent upon the individuals skills, experience, qualifications, geographical location, and our business needs and objectives.  Our overall compensation packages include base salary, equity and the benefits and perks listed below. Our Talent Acquisition team will speak more about our Total Rewards philosophy and approach during the hiring process.

This is a field-based position supporting the U.S. East Coast territory. We will consider candidates based in the U.S., preferably located in the Eastern Time Zone. Regular travel is required.

Benefits

- Top-notch healthcare for you and your family

- A 100% 401(k) match for up to 6% of your annual salary

- Flexible PTO with the approval of your manager

- 12 weeks of parental leave and an additional 4 weeks for birthing parents

- Stock options

We are an equal opportunity employer. We welcome people of different backgrounds, experiences, abilities and perspectives. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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PLEASE BE AWARE of, and cautious about, potential recruitment fraud.  All of our open jobs can be found directly on our careers page at:

https://www.hyperscience.com/about-us/careers/open-positions/

We will never communicate with candidates except via our @hyperscience.com email domain. Any communication you receive outside of these parameters is potentially fraudulent.  

Additionally, we never conduct interviews solely via online tests, nor do we make job offers without multiple cross functional live interviews via Zoom, phone or onsite.  We only ask for personal information via our application process on our careers page or through a verifiable background check company during onboarding.