Implementation Consultant-Customer Migrations

LinkSquares is the leading contract lifecycle management company in the legal industry, named a Strong Performer in The Forrester Wave™: Contract Lifecycle Management (CLM). 

Businesses run on contracts—they drive revenue, manage obligations, enable financing, and support reporting activities. Our AI-powered CLM SaaS product suite delivers end-to-end solutions trusted by some of the world’s most respected organizations, including DraftKings, Wayfair, TIME, and the Boston Celtics. We are proud to support our customers in achieving their goals, and remain dedicated to delivering value and innovation to meet their needs.

We ranked #174 on Deloitte’s Fastest-Growing Companies in North America, named “Contract Management Solution Provider Of The Year” by LegalTech Breakthrough Awards, and were proudly featured at #707 on the 2024 Inc. 5000 list of America's fastest-growing private companies.

At LinkSquares, our AI-powered, end-to-end contract management and analytics platform takes the manual, time-consuming, tedious tasks out of the contracting process. With LinkSquares, legal, finance, HR, and procurement teams save time, cut costs, and improve business outcomes. We are a 200+ person company headquartered in downtown Boston.

The Implementation Consultant, Customer Migrations will play a pivotal role in the end-to-end process of migrating customers between software platforms. This position requires exceptional project management skills, customer-focused communication abilities, creative problem solving, and technical aptitude. You'll collaborate with cross-functional teams including Engineering, Product, Customer Success, and Services to develop and execute migration strategies that minimize disruption and maximize customer satisfaction and adoption of new product feature sets.  This is a great opportunity to lead the migration process from inception and push it to scale.

Responsibilities: 

• Lead customer migration projects, utilizing a combination of automated and manual processes in partnership with Engineering and other teams.
• Act as a proactive and organized project manager, guiding new customers through the migration process and shortening time-to-value.
• Manage and coordinate multiple customer migrations simultaneously as the implementation lead, collaborating with Customer Success to ensure appropriate client communication and preparation
• Gather customer requirements through interview and analysis and translate to LinkSquares’ applications capabilities providing customers with technical support and guidance on best practices.
• Configure LinkSquares software applications for customers using a training and enablement approach.
• Facilitate touchpoints and status meetings with customers in a timely and professional manner.
• Create and follow escalation paths for addressing customer concerns or technical issues during migration.
• Troubleshoot functional issues arising from migration implementations and collaborate with Engineering and Customer Support as needed to remedy.
• Track project plans, and report project progress to appropriate parties both internally within LinkSquares as well as with customer organizations.
• Contribute to the development of best practices, project standards and methodologies to improve efficiency and effectiveness of migrations and team processes, policies, & procedures.
• Identify opportunities for knowledge management, documentation and service automation, and participate in creating those tools. 

Qualifications: 

• 2-4+ years proven customer-facing experience in implementation, onboarding, consulting, support, sales engineering, or technical problem-solving within a SaaS business
• Understanding of SaaS platforms, software development lifecycles, and deployment processes
• Working knowledge of data migration concepts and challenges
• Familiarity with project management tools (e.g., Jira, Asana, Monday.com)
• Basic understanding of API integrations and software architecture (beneficial)
• An above-and-beyond team player who will do whatever it takes to make us better and maximize customer satisfaction

About LinkSquares

Founded in 2015 with headquarters in Boston, we offer a comprehensive and competitive benefits package that includes medical, dental and vision plans for employees and their families, health and wellness programs, a 401(k) plan, unlimited vacation, paid parental leave and more. Learn more here: https://linksquares.com/careers/ 

For legal teams needing to move their business forward faster, LinkSquares provides a contracting platform for writing better contracts, analyzing what’s in existing contracts, and working better with their team. It differs from other tools on the market with its powerful AI insights, speed to providing tangible results, and ability to help the entire company collaborate better. LinkSquares saves companies hundreds of hours and thousands of dollars by eliminating manual contract processes and reducing the need for outside counsel. For more information, visit https://linksquares.com/.

LinkSquares is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics.