Caregiver Experience Partner

Job Description:

The Caregiver Experience Partner provides leadership and direction in the development of business units and functions within an assigned portfolio of internal stakeholders to improve caregiver experience. The major focus is on development and delivery of data insights, best practices and insights to improve overall caregiver, physician and advanced practice provider experience at Intermountain Health. The methods for delivering these insights may include, consultation, group facilitation as well as dissemination of best practices. The Caregiver Experience Consultant collaborates with leadership to assess improvement strategies consistent with Intermountain's Mission, Vision, Values and business strategy. Additional areas of focus include serving as a consultant and change agent to major organization initiatives and participating in the training and development other consultants within an outside of HR, such as Continuous Improvement, Patient Experience, Patient Safety and other similar.



The following states are currently paused for sourcing new candidates or for new relocation requests from current caregivers: California, Connecticut, Hawaii, Illinois, New York, Rhode Island, Vermont, Washington

Background and specialized expertise in physician engagement and nursing magnet strongly preferred.

Essential Functions
Partners with HR leaders within assigned portfolio to foster improved caregiver experience outcomes. Establishes relationships with HR and operations leaders to provide consultation, to design and facilitate improvement interventions within assigned portfolio and share best practices 
Consults with all levels of management to develop the Intermountain culture of extraordinary care and improve operations through teambuilding, group problem solving, strategic planning, meeting management, role clarification, conflict management, and other organizational behavior methodologies. 
Partners with operations leaders to facilitate system-wide implementations. Assures continuous improvement from pilot to implementation by sharing learnings and assisting with communications planning. Serves as a recognized expert in leadership, organization, management, and individual development. 
Utilizes best practices in organization behavior/development to improve individual, team, and organization effectiveness. Evaluates the effectiveness of interventions in relation to measured results. 
Consults with Organizational Development, Leadership Development, CI, Patient Experience and other similar COEs to ensure aligned activities to foster improved caregiver experience including: change management activities (e.g., organizational redesign, process consultation, leader assessment, system-wide integration of key functions and employees). 
Supports the development of system wide tools and resources to improve caregiver experience including specialized tools for MDs/APPs, Nursing and other similar niche groups in conjunction with HR leaders and operations leaders. 
Works closely and effectively with operational and client HR team members, to properly implement and facilitate leadership coaching and leadership development programs. 
Delivers survey results to executives and functional leaders within assigned portfolio. 

Skills

Leadership

Facilitation

Caregiver/Employee Experience 

Content creation 

Project Management

Team Member Engagement

Coaching and Mentoring

Business Strategies

Teamwork

Data analysis and insights development

Physical Requirements:

Bachelor's degree in a business, social science, psychological, or other similar from an accredited institution, which will be verified.

Proven experience in the design and delivery of caregiver/employee experience initiatives (e.g., insights development and delivery, system and process improvement, strategic planning, process consultation). 

Five to seven years of experience in healthcare consulting, organizational development, change leadership, education, training, process consultation or leadership development. 

Demonstrates the personal credibility needed to effectively interface with Intermountain leadership at all levels of the organization. 

Demonstrated exceptional expertise at facilitaing improvement and implementing improvement strategies 

Proven excellent presentation skills to senior leaders, group facilitation, and coaching skills. 

Strong organizational and client management skills and excellent verbal and written communication skills. 

Ability to work in a fast-paced culture with a demonstrated ability to achieve results in a large health care/multi-division corporate environment.

Advanced knowledge of statistics, data interpretation and use of employee survey feedback to drive organizational change. 

Master's degree in Industrial /Organizational Psychology, Business, Organizational Behavior, Psychology, Healthcare Administration or similar  

Demonstrated ability to improve caregiver expeirence 

Excellent storyboarding and platform skills 

Physical Requirements
Extensive Interpersonal interaction requiring the ability to verbally communicate as well as hear and understand spoken information.
Operate computers, telephones, office equipment, and manipulate paper requiring the ability to fully use fingers and hands without limitations to accomplishing the work.
Read computer monitors and documents
Remain sitting or standing for long periods of time to deliver education, perform work on a computer, telephone or other equipment.

Location:

Employee Service Center

Work City:

Murray

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

$38.55 - $59.49

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.