Manager of Cash Management Credit Balance

Job Description:

The Cash Management Credit Balance Resolution Manager has the responsibility for overseeing all facets of credit resolution, including self-pay, commercial, and government insurance credits. Maintaining credit resolution

outsourced vendor performance and collaborative relationships. Ensuring the accurate and timely processing of credits, active participation in system integration testing. Serves as a subject matter expert for credit resolution, actively staying abreast of best practices, and working towards achieving executive goals, optimizing revenue cycle performance, and ensuring the financial stability of the organization.



Essential Functions

• Manages the daily operations of department. Collaborates with the department management team in planning, program development, human resource management, customer satisfaction, communication and compliance with regulatory agencies.
• Evaluates service needs and volumes and adjusts staffing levels accordingly.  Maintains effective and appropriate staffing and staff scheduling for overall claim volume.
• Manages human resource functions such as interviewing, selection, orientation, education/training, feedback, performance evaluation, and policy and procedure development. Maintains personnel files, including documentation of appropriate staff orientation, competency, training, discipline and performance reviews. Oversees department timekeeping and payroll. Collaborates with HR concerning employee issues and performance. Conducts employee coaching, counselling, disciplinary actions and annual appraisals. Monitors staff adherence to hospital and departmental policies and procedures.
• Partners with the department director to identify and drive quality and performance improvement initiatives. Participates in establishing mechanisms to design, measure, maintain, and improve the performance and quality of department services. Ensures compliance with applicable regulatory guidelines and established departmental policies and procedures.
• Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards

Skills

• Communication
• Leadership
• Accountability
• People Management
• Contract Interpretation
• Continual Process Improvement
• Management Reporting
• Revenue Cycle Operations
• Action Planning
• Taking Initiative

Physical Requirements:

Qualifications

• High School Diploma or Equivalent is required.  
• Five (5) years of experience in Revenue Cycle Claims, billing, and Insurance and Follow up
• Three (3) years of supervisory experience.

Preferred Qualifications:

• Bachelor’s Degree
• HFMA Certification
• Eight (8) years’ experience Revenue Cycle Insurance and Claims, billing, and Insurance and Follow up Five (5) years Supervisory Experience

Physical Requirements

• Ongoing need for employee to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with providers, colleagues, customers, patients/clients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.
• May have the same physical requirements as those of clinical or patient care jobs, when the leader takes clinical shifts.

Location:

Peaks Regional Office

Work City:

Broomfield

Work State:

Colorado

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

$33.51 - $51.73

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.