Donor Experience Officer

Are you a high-performer who wants to contribute to a mission-driven and values-based organization? If you are motivated by doing impactful work and making a difference in people’s lives, then the Indiana University Foundation (IUF) is the place for you. At the IUF, we believe in making the dream of higher education attainable, providing support for life-changing research, and preparing the next generation of leaders.  

As a trailblazer among our peers, we provide fundraising leadership and endowment stewardship to support needs and initiatives across all of Indiana University’s campuses. As part of our team, you will help make IU donors' dreams last forever.  

At the IUF we work hard, celebrate achievements, and foster an environment where everyone’s contributions matter. We are nimble and innovative, and we want you to bring your ideas and energy to join forces with some of the best talent in our industry. 

In addition to being part of a meaningful mission as an IUF employee, you’ll find there are many ways to connect and collaborate.  Our FUNdation (see what we did there?) Committee helps us connect and unwind with food truck lunches, holiday gatherings, costume contests, free snacks, IU spirit-wear Fridays, and spontaneous gestures that surprise and delight. Our Wellness Committee ensures that the health and well-being of our employees is top of mind through outstanding benefits, mental health offerings, and activities. We encourage community leadership and service and make space for our staff to pursue their passions. Our total rewards philosophy ensures that we support employees financially, emotionally, and in their career growth.  

If the IUF sounds like a fit for you, we invite you to join us today. 

The anticipated salary range for this position is 50,000-53,000/yr

Launch your front-line fundraising career in a structured, high-impact role! The Indiana University Foundation is seeking a Donor Experience Officer (DXO) to join our Individual Giving Team. This is an exciting opportunity to develop your skills in fundraising while following a clear and supported path toward long-term success in advancement. 

As a DXO, you will manage a portfolio of alumni and friends of IU, using digital engagement tools to build meaningful relationships. You’ll be responsible for a steady cadence of outreach, sending personalized emails and videos, conducting virtual meetings, asking for philanthropic support of IU, and tracking donor activity to ensure consistent progress toward engagement and fundraising goals. Your work will be goal-driven, with clear metrics for outreach, donor meetings, dollars raised and pipeline growth. Success in this role requires commitment to structure and consistency. You’ll execute a standard daily outreach regimen, monitor your own metrics, working closely with the Individual Giving Officer role to coordinate outreach and share insights within your assigned outreach territory. 

If you're a proactive communicator who thrives in a fast-paced, digitally integrated environment and takes pride in tracking your own success, this is the role for you. 

Education & Experience 

• Associate’s degree required; Bachelor’s degree strongly preferred. 

• Minimum of 2 years of professional experience in direct sales, marketing, communications, fundraising, or nonprofit work is strongly preferred. 

• Combinations of related education and experience will be considered. 

Knowledge, Skills, and Abilities 

• Excellent interpersonal, written, and verbal communication skills across mediums, especially via video conferencing, email, and phone  

• Technologically adept, with experience using CRMs, Microsoft package, email platforms, video conferencing tools, and social media platforms for outreach. 

• Creative thinker with entrepreneurial instincts and a strong sense of integrity. 

• Ability to connect thoughtfully and empathetically with individuals from diverse backgrounds. 

• Organized, detail-oriented, and highly self-motivated with strong time management skills. 

• Comfort working independently while contributing to team goals.  

• Demonstrated ability to manage confidential information with professionalism. 

• A passion for building relationships and tracking your own growth and success. 

Onboarding for this role will be in person and will take place over seven weeks in Bloomington and Indianapolis, Indiana.  

This position requires in-person meetings, team-building activities, and all-staff gatherings which will take place in Bloomington and Indianapolis, Indiana on a regular basis. On days when this role is in the office for an event or meeting, you will be encouraged to stay in the office for the day, making the most of the opportunity to collaborate with peers in person. 

The IUF is committed to providing a safe, respectful, and professional work environment that is free of Discrimination and Harassment. The IUF will not tolerate any form of Discrimination or Harassment based on the Individual’s race, ethnicity, religion, color, sex, age, national origin, genetic information, sexual orientation, disability, gender identity or expression, ancestry, marital status, protected veteran status, pregnancy, or any other basis prohibited by law.