Director, Information Technology

IntegriChain is the data and application backbone for market access departments of Life Sciences manufacturers. We deliver the data, the applications, and the business process infrastructure for patient access and therapy commercialization. More than 250 manufacturers rely on our ICyte Platform to orchestrate their commercial and government payer contracting, patient services, and distribution channels. ICyte is the first and only platform that unites the financial, operational, and commercial data sets required to support therapy access in the era of specialty and precision medicine. With ICyte, Life Sciences innovators can digitalize their market access operations, freeing up resources to focus on more data-driven decision support.  With ICyte, Life Sciences innovators are digitalizing labor-intensive processes – freeing up their best talent to identify and resolve coverage and availability hurdles and to manage pricing and forecasting complexity.

We are headquartered in Philadelphia, PA (USA), with offices in: Ambler, PA (USA); Pune, India; and Medellín, Colombia. For more information, visit www.integrichain.com, or follow us on Twitter @IntegriChain and LinkedIn.

Your mission at IntegriChain:

IntegriChain, the leading provider of commercialization and Net Revenue Optimization solutions for the life sciences industry, is seeking an experienced and strategic Director of Information Technology (IT) to lead the company’s internal technology infrastructure and systems operations. Reporting to the Chief Financial Officer, this leader will oversee IT operations, service delivery, cybersecurity, enterprise applications, and global employee support across the U.S. and India.

This is a highly visible role for a hands-on IT leader who excels at aligning technology with business needs, driving operational efficiency, and scaling systems to support a growing SaaS and technology product organization. The IT Director will work cross-functionally to ensure a secure, reliable, and productive technology environment for IntegriChain’s employees and global operations.

What this role entails:   

IT Strategy & Leadership

• Define and execute IntegriChain’s internal IT strategy in alignment with business goals, scalability, and security, with an innovative approach and customer-support mindset.
• Lead the IT function across multiple geographies, ensuring reliable and responsive technical support for all employees.
• Develop and manage the IT budget, vendor relationships, and procurement strategies for hardware, software, and services.

Infrastructure & Systems Management

• Oversee corporate infrastructure, including cloud-based systems, SaaS platforms, network security, and device management.
• Drive the administration and optimization of enterprise applications (e.g., Okta, O365, Zoom, Jira, Slack, HRIS, Finance/ERP tools).
• Establish best practices for device lifecycle management, system provisioning, and employee onboarding/offboarding.

IT Operations & Support

• Ensure timely resolution of service desk requests and maintain a high standard of employee support.
• Monitor the performance and uptime of business-critical tools and systems.
• Lead the development of internal documentation, SOPs, and user education resources.

Compliance

• Conduct regular risk assessments and support internal and external audits (e.g., SOC 2, GDPR).
• Maintain business continuity and disaster recovery plans for all IT systems.

People Management & Vendor Oversight

• Lead and grow a team of IT professionals and/or managed service providers (MSPs).
• Manage vendor and MSP performance, contracts, and strategic relationships to ensure high service quality and cost-effectiveness.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field; Master’s or relevant certifications (e.g., ITIL, CISSP, PMP) preferred.
• 8+ years of progressive IT experience, including 3+ years in a leadership role, ideally in a B2B SaaS or healthcare tech environment.
• Experience leading IT in a high-growth, multi-location or global company.
• Deep knowledge of cloud infrastructure, SaaS systems, security frameworks, and enterprise IT operations.
• Strong vendor and contract management experience, with a practical understanding of IT budgeting and forecasting.
• Excellent communication and collaboration skills, with the ability to work cross-functionally and influence at all levels of the organization.
• Experience supporting distributed, remote-first teams with a strong service orientation.

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What does IntegriChain have to offer?

Mission driven: Work with the purpose of helping to improve patients' lives! 

• Excellent and affordable medical benefits + non-medical perks including Student Loan Reimbursement, Flexible Paid Time Off and Paid Parental Leave
• 401(k) Plan with a Company Match to prepare for your future
• Robust Learning & Development opportunities including over 700+ development courses free to all employees

IntegriChain is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to race, color, religion, national origin, ethnicity, age, sex, marital status, physical or mental disability, gender identity, sexual orientation, veteran or military status, or any other category protected under the law. IntegriChain is an equal opportunity employer; committed to creating a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

Our policy on visa sponsorship for US based positions: Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by IntegriChain.