Manager, Support Engineer (Remote - US)

This position is posted by Jobgether on behalf of Rescale. We are currently looking for a Manager, Support Engineer in United States.

As a Support Engineering Manager, you’ll lead efforts to deliver top-tier technical assistance for high-performance computing (HPC) users, ensuring seamless performance and customer satisfaction across cloud-based platforms. You will work directly with advanced simulation technologies, empowering global engineering teams to maximize computing power and solve complex problems. This is an ideal opportunity for a technically skilled professional with experience in CAE, Linux, cloud, and automation who also enjoys mentoring teams and working cross-functionally. The role is remote-friendly, offering high-impact visibility and strategic responsibility.

Accountabilities:

• Provide advanced technical support to customers using a complex HPC and CAE simulation platform.
• Resolve customer issues via email, chat, and ticketing systems with a strong focus on responsiveness and clarity.
• Collaborate with engineering and product teams to escalate bugs and deliver product improvements.
• Create comprehensive documentation, tutorials, and best practice guidelines to support user success.
• Conduct benchmarking, performance tuning, and internal testing to enhance platform efficiency and scalability.
• Contribute to automation efforts using shell scripting or related tools to streamline computing workflows.
• Ensure consistent, high-quality support across distributed teams while contributing to strategic support planning.

• Master’s degree in Mechanical Engineering, Computer Engineering, or related field.
• Minimum 5 years of experience in CAE software (CFD or FEA) and HPC environments.
• 5+ years of hands-on experience running simulations and interpreting results in CFD or FEA contexts.
• At least 3 years of experience with Linux-based HPC environments, including troubleshooting and optimization.
• Proven ability to automate compute tasks using shell scripts or similar tools.
• 3+ years supporting end-users or customers in a technical environment.
• Familiarity with cloud computing platforms and Linux systems administration.
• Strong communication, analytical thinking, and customer-centric mindset.
• Must pass a competency-based interview.

• Competitive base salary: $101,462 – $150,000 annually.
• Equity offering for long-term growth participation.
• Fully remote role with flexibility and autonomy.
• Work with cutting-edge technologies in the cloud + HPC space.
• Opportunities for professional development and training.
• Inclusive, mission-driven, and fast-paced global team.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly:
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

This process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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