Account Manager

Journey Clinical is on a mission to transform the growing mental health crisis by accelerating the adoption of frontier treatments that lead to lasting improvements in clinical outcomes. We have built a turnkey healthtech platform to safely and effectively expand access to a powerful modality known as Psychedelic-Assisted Psychotherapy, starting with Ketamine-Assisted Psychotherapy (KAP). In our patient-centered collaborative care model, licensed psychotherapists in the network take on the psychotherapy, while Journey Clinical's in-house medical team takes on patient eligibility, treatment plan and outcome monitoring. Our platform gives psychotherapists passionate about PAP the infrastructure and support required to become empowered KAP providers, while enabling higher standards of patient care and enhanced clinical outcomes.

We have recently closed a successful Series A round led by Union Square Ventures, and are backed by a number of top-tier investors including AlleyCorp, Fifty Years, Able Partners, Gaingels, Palo Santo, PsyMed Ventures, Coalition Operators, Christina Sass co-founder of Andela, ​​Edvard Engesæth, MD co-founder of Nurx and, Hans Gangeskar co-founder of Nurx.

We are building an open-minded and inclusive workplace where you will have the opportunity to grow and collaborate with a diverse team of high performing individuals. Our team combines extensive experience in business and healthcare. We are mission driven and strive to make the workplace stimulating, ethical, rewarding, and fun. Together, we will be working at the cutting edge of a groundbreaking field that is reshaping mental health and we will make a direct impact on people’s lives.

We're looking for a team player who is passionate, detail oriented and a strong communicator 2 - 5+ years of related work experience in account management, customer success, or sales. Comfortable with data-driven and results-oriented performance metrics. Experience working with a CRM tool, Google suite, sales enablement tools such as Calendly, Sales Msg, Admin portal Customer-first mindset, deep work ethic and dedication to the highest level of customer care. You are also comfortable working remotely in a telehealth fast-paced startup environment Interest in the field of psychedelic-assisted psychotherapy to transform mental health. Bonus: experience in the mental health industry, double bonus if you’re a licensed mental health provider!

Here's What You'll Do Day to Day:

- Serve as a driving force and accountability partner at Journey Clinical for Member Therapists

- Meet Members where they are in their journey with us and ensure they experience the optimal value of their membership

- Be the driving force for Member Therapists to enable their psychedelic-assisted practice activation and deepening engagement in JC services

- Bring feedback and share insights with the team to generate new product ideas and requests

- Work with your direct manager to (i) escalate open questions and concerns (ii) collaborate with cross-functional teams to drive continuous process improvements and deliver a world-class support experience (iii) execute experiments and document knowledge bases/saved responses for better serving patients 

• Build and nurture relationships with mental health providers, clinics, and partner organizationsEnsure seamless onboarding and engagement of therapists
• Confirm completion of critical milestones including, but not limited to: Account Onboarding, KAP Training, Peer & Experiential Learning, referring Patients successfully, and facilitating Patient session scheduling (Prescriber Intake, Prescriber Follow ups, KAP Sessions)
• Utilize data-driven workflows to prioritize time based on usage metrics and other key data points such as client referral and session volume to continuously improve outcomes
• Monitor the Member journey to identify and mitigate potential issues as well as discover opportunities to improve the process to meet key objectives Coordinate with tech support, marketing, community, operations and the medical team to ensure Members have all resources necessary to meet their practice goals with Journey Clinical
• Maintain compliance with HIPAA and mental health data standards

• Member therapist retention rate
• Activation rate post-onboarding
• Number of patient referrals and completed referral prescriber visits
• Net promoter score (NPS)

• Competitive salary based on experience level + quarterly bonus potential
• Flexible, remote working hours
• 401k match and employer sponsored health benefits
• Growth opportunities and a high level of autonomy
• We aim to set our team members up for success and offer a clear path for career advancement and personal growth 
• Work with a team of industry leading experts, who are highly collaborative, disciplined, and who have fun working together 
• The opportunity to change the way we approach mental health by advancing the mainstream adoption of psychedelic assisted psychotherapy and making a positive impact on the lives of 100M+ people who are suffering from depression and anxiety in the US today!

We recognize healthcare is a universal concern and tackling the mental health crisis will require team members with different strengths from all walks of life. We are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law.

If you feel discouraged by the job description because your skills don’t exactly match please apply anyway. We likely missed something and are open to expanding our understanding of the role.