Account Manager - Mechanical Contractors

Description

Account Manager - Mechanical Contractors

Filter Service Inc. (FSI) is a leading Master Distributor of filtration-related products, catering to a diverse range of industries, including HVAC, Dust and Liquid, Paint Booth, Compressed Air, and Oil/Gas Filtration. In addition to our extensive product offerings, FSI is known for its exceptional Commercial and Industrial Air Filter Change-Out Services, with a remarkable track record of changing over 2200 filters per day at more than 4000 accounts. Our clients include both large and small industrial facilities, commercial establishments, contractors, chain accounts, hospitals, and public buildings.

Our vision for 2025 is ambitious as we strive to support revenue growth of $39 million. At FSI, we prioritize alignment with corporate goals and emphasize activities that contribute to and bolster customer revenue growth. What sets us apart is our commitment to providing an unmatched customer experience, setting us apart as a frontrunner in the filtration industry nationwide.

FSI takes pride in our distinctive position in the market, thanks to a strong differentiation statement that underscores our commitment to setting new standards in the industry. We are keen on employing individuals with exceptional communication skills, both written and verbal, as we believe that effective communication is the key to our success. We place a high value on personal growth, recognizing that it directly correlates with superior performance. Our top performers consistently exhibit integrity and a deep-seated passion for customer satisfaction, teamwork, and an unwavering commitment to continuous improvement.

SUMMARY

Our Account Manager - Mechanical Contractor position is based in our Des Plaines headquarters and are the primary contact for existing customers. Account Managers work closely with Territory Sales Managers

(outside sales) and Sr. Account Managers to maximize customer growth through strategic and personal

customer experiences. Account Managers are the “heartbeat” of FSI handling 500 plus

customer relationships and up to $2,200,000 in revenue. This position will be responsible for driving

customer orders, upselling and working with the sales team to achieve revenue goals.

RESPONSIBILITIES

? Main support for incoming calls, focusing primarily on supporting the mechanical contractor market.

? Enter will call orders on a daily basis and communicate with warehouse operations in all of our four locations

? Coordinate onsite deliveries with customers and operations in ensure smooth delivery

? Serve as the main point of contact in all matters related to mechanical contractor concerns and needs

? Build and strengthen client relationships to achieve long-term partnerships

? Maintain and grow existing customer revenue

? Receive purchase orders on time

? Support outside sales in customer acquisition and Sales Funnel

? Regularly follow up on quotes and maintain high customer touch frequency

? Upsell and provide alternate quotes or solutions

? Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients

? In office role Monday - Friday 7:00am - 4:00pm

QUALIFICATIONS

? 2 or 4-year degree preferred in related field or relevant work experience

? 1-2 Years of Customer Service and/or dispatch experience

? Knowledge of customer service principles and practices.

? Proficiency with common customer success and customer relationship management software, such as Salesforce or NetSuite

? Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, etc.

? Excellent communication skills (verbal and written).

? Initiative, stress tolerance, and a strong will to succeed.

? Ability to multitask, detail oriented, and excellent organizational skills.

? Strong conflict resolution and problem-solving skills