Director of New Project Development

Description

Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, onsite communities, and master-planned community associations. 

We have an excellent opportunity for an experienced Director of New Project Development to join our amazing environment with an opportunity for continuous growth and development. For more information, please continue reading below!

Summary: 

The Director of New Project Development is responsible for cultivating and maintaining strong relationships with developer clients and overseeing the successful launch, management, and transition of new communities. This role guides the community management team through the forward planning process, active development, and eventual turnover of common areas to homeowner-controlled boards. The Director supervises and serves as a mentor and resource for Community Managers working in New Development.

Why Join Keystone? 

Keystone is a company dedicated to empowering our team members to improve people’s lives beyond expectations. We set ourselves apart by providing an excellent level of service to our team members and clients. 

As a member of our team, your talents will be nurtured, and your contributions will be supported in a value-based environment that fosters the type of professional quality our customers have come to rely upon. 

We provide an environment for people that nurtures leadership and promotes personal success and rewards those who exceed expectations. We foster a culture of open feedback and continuous growth. 

We're thrilled to share that Keystone is officially certified as a Great Place to Work! This recognition reflects our commitment to fostering a positive and supportive work environment where everyone can thrive. We invite you to learn more about what makes Keystone special by checking out our certification details here.

What We Offer:

• Competitive Salary 
• Hybrid and Flexible working arrangements
• Work-Life Balance
• Opportunities for Career Growth
• Training and Mentorship from Successful Leaders in the HOA Industry
• Support for Continued Education
• Cell Phone Stipend 
• Mileage Reimbursement 
• Medical (HMO and PPO), Dental, and Vision
• Flexible Spending Account
• Pet Insurance
• Pre-Paid Legal 
• Employer Paid Basic Life/AD&D Insurance 
• Voluntary Life and Short-Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement Plan with Company Match
• Financial and Health/Wellness Education
• Bereavement and Mandated Leave of Absence Applicable 
• Paid Time Off (PTO)  
• 12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)

Requirements

Essential Job Duties and Responsibilities:

Leadership & Team Oversight

• Supervise, coach, and develop New Development Community Managers to ensure quality service and retention of accounts.
• Monitor team performance, conduct evaluations, provide regular feedback, and manage disciplinary actions as needed.
• Lead recruitment, onboarding, and training of new team members.
• Ensure compliance with company policies, HR guidelines, and labor laws.
• Promote a positive, collaborative team environment and uphold company values, standards, and Moments that Matter initiatives and behaviors.

Client Service & Account Management

• Maintain an individual account portfolio and provide transitional support for accounts when managers are reassigned.
• Oversee the timely execution of annual meetings, elections, and other key milestones.
• Ensure high-quality documentation and communication: review minutes, board packets, and mailings for accuracy and consistency.
• Attend key meetings to support new managers and ensure successful account launches.
• Serve as a liaison for escalated board or community issues and provide support in resolving complex matters.
• Maintain consistent communication with clients and follow up on concerns or feedback.

Project Development & Forward Planning

• Participate in forward planning meetings to structure new communities and amenities.
• Review and assist with the development of governing documents, rules, and architectural guidelines, and homeowner onboarding.
• Coordinate new community setup, including forms, banking, document collection, and administrative approvals.
• Oversee sub-metering setups, maintenance plan reviews, and full vendor bidding and selection processes.
• Ensure common area turnovers follow company policy and are well-documented.
• Ensure CINC set-up, architectural tracking, and on-call sheets are prepared for the Community Manager and Corporate team.

Transition & Close-Out

• Manage the transition of communities from New Development to Portfolio Management upon build-out.
• Facilitate meetings between managers and district leadership to ensure smooth transitions.
• Confirm annexation schedules and documentation are complete, provided to the Developer, and appropriately archived.

Business Development & Client Relations

• Identify and pursue potential new developer clients.
• Attend industry events and presentations (BIA, CAI, IREM, CACM) to represent the company and promote services.
• Collaborate with executive leadership to address client concerns and refine service strategies.
• Practice and adhere to Keystone’s Core Values, Mission, and Vision.
• Any additional job duties as required by the supervisor.

Qualifications:

• Excellent interpersonal skills.
• Strong verbal and written communication skills. Able to effectively write and proofread newsletters.
• Proven leadership ability in mentoring, motivating, and developing teams.
• Strong collaboration and relationship building skills.
• Ability to hold others and themselves accountable for high performance. 
• Excellent organizational, multitasking, and time management skills in a fast-paced environment.
• Proficient in Microsoft Office Suite, Microsoft Teams, and industry-related software (e.g., CINC, Caliber).
• Solid understanding of HOA management principles and developer operations.
• Professional demeanor with excellent customer service and problem-solving skills.
• Ability to manage confidential matters and exercise sound judgment independently.

Education and/or Experience:

• Minimum of two years of direct experience.
• Minimum two years of supervisory experience. 
• CMCA certification required; PCAM preferred or in progress.
• High school diploma or GED required. 
• Bachelor’s degree in business is desired. 

Work Environment:

The work environment and physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

• Ability to sit, stand, and operate business equipment. 
• Typical office environment with low-level noise exposure.

We invite you to view our LinkedIn, Instagram, and Facebook to get an inside look at what Keystone is all about! Check out our website at www.kppm.com. Click on “Careers” and stay connected!

Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system, send an email to hr@keystonepacific.com for assistance. Please include a description of your requested accommodation, your name, and contact information. Note: This email address is not for general employment inquiries. Keystone will not respond to inquiries that are not related to the accessibility of the online application system by individuals with disabilities.

Keystone Pacific Property Management, LLC is an equal-opportunity employer. All applicants will be subject to a Background and DMV Check.