Enterprise Account Manager

About You

You love to build lasting relationships, tackle problems and build solutions. Facing big challenges head on inspires you. You chart the process and you own the outcome. You help people. You like working with your customers, and often understand their needs better than they do themselves. You’re a relentless communicator. You enjoy sharing knowledge and get energized by smart people navigating complicated problems together. Reaching milestones motivates you. You understand pipelines, budgets, quotas, stakeholders, decision makers, milestones, and negotiations. You’re an early riser. And, you are ready for your next adventure.

About Us

We are on a simple, yet daring mission: revolutionize the modern procurement software industry, and, dare we say… make it delightful. Delightful procurement.

Founded in 2022, Levelpath is an AI-native Enterprise Procurement platform. We believe in software that’s thoughtfully engineered to solve problems and drive progress. The opportunity is huge, as the procurement market today is $11.5 billion and it’s growing quickly. Our founding team has a track record of building successful companies, and we’re backed by visionary Silicon Valley venture capital firms. We’re focused on delivering delightful user experiences to all stakeholders. Our vision is to future-proof our customers’ procurement function, and make enterprises of any size faster, safer, and more transparent.

Pathfinders Wanted - Join Us!

We’re looking for an Account Manager to join our team. Reporting directly into CRO, you’ll be an integral part of building a successful go-to-market organization, and you’ll play a critical role in deepening relationships with our existing customers, driving adoption, expansions, and long-term success of our customers on the Levelpath platform.

We are building a world class go-to-market team – obsessed with understanding the procurement function goals of our customers to address their needs via the Levelpath platform. This role is all about growing our most strategic accounts and expanding our footprint in our customer base. It offers a rewarding journey for anyone looking to drive meaningful impact and shape the foundation of account management at an early, high-growth company. You’ll be given significant responsibility and visibility from day one.

This position is located in downtown San Francisco, in-office, conveniently adjacent to public transit. While a startup, we offer most standard benefits you’d expect from a mature organization - even transportation and 401k! You’ll be a part of a spirited international team, in an agile environment with short decision paths and quick delivery. You may leverage any devices and tools that allow you to do your best work.

What You’ll Do

• Drive revenue growth through renewals, upsells, and cross-sells across our customer base

• Own the customer experience from onboarding to full adoption and value realization

• Identify and nurture customer champions and executive sponsors, while building deep, lasting relationships with key internal and external stakeholders

• Conduct periodic business reviews to understand evolving customer needs and communicate the Levelpath value proposition in the context of their priorities

• Help plan, build, optimize, and scale our go-to-market processes, practices, assets, and systems for serving and growing enterprise accounts

• Maintain accurate records of all account activities, expansion opportunities, and renewal forecasts to provide timely pipeline and revenue updates

• Drive adoption of new solution offerings by educating existing customers and collaborating closely with the product & engineering teams on product rollout strategies

• Act as the voice of the customer, surfacing feedback and product needs to help shape the roadmap

What you Bring to the Table

• Empathy, patience, and a proactive sense of ownership in helping customers succeed

• 7+ years of Account Management or Customer Success experience in a fast-paced B2B SaaS environment

• Experience running customer meetings, leading QBRs, and negotiating renewals or expansions

• SaaS startup experience and being part of a founding post-sales or customer growth team is a plus

• Proven track record of hitting or exceeding net revenue retention (NRR) targets and customer satisfaction metrics

• Strong understanding of account planning, stakeholder management, and strategic growth within complex organizations

• Availability for some travel — when the time comes to visit your customers!

Benefits

• 100% Medical, dental, and vision insurance

• Flexible PTO, Parental Leave, Sick Leave

• Competitive compensation and equity package

• 401k

• Commuter benefits

• In-office snacks and Friday team lunches

• Team-driven happy hours and celebrations

The estimated annual base cash salary for this role is $100,000-$150,000 with total OTE $200,000-$300,000.

Levelpath is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in our workplace.

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