Lead Product Designer

Lead UX Product Designer - Small Commercial Service Experience 

*This position will have hybrid in-office requirements if you are located within 50 miles of Portsmouth, NH, Boston, MA, Seattle, WA, or Plano, TX* 

Join the USRM User Experience organization at Liberty Mutual! 

The USRM UX organization is on a mission to create extraordinary digital experiences that position our company to win with our customers, agents, and prospects. We strive to provide the best digital quoting, customer service, and claims experiences in the industry, delivering innovative solutions that exceed customer and agent expectations.

About the team: You’ll join a 60+ person UX organization consisting of kind and talented product designers, content designers, and UX developers.

About this role: We’re looking for a Lead Product Designer to join the Small Commercial Service Experience team within the USRM Servicing domain. This role will support the modernization of our service tools and experiences used by business owners and independent agents.

As a UX Lead, you will support a team of UX product designers and content strategists in delivering user-centered design solutions to create best-in-class digital tools for power users aimed at increasing rep efficiency, improving satisfaction, and reducing expenses and technology costs. You'll experience a high degree of autonomy as you set the team’s standards of communication, quality, and process.

You will work with business, engineering, and product owner partners to understand the business vision and objectives and collaborate daily to deliver design solutions that meet both user needs and business goals. You’ll also benefit from the support of our broader UX community, where you can exchange ideas and learn from other design, content, and research practitioners.

In this role you will:

• Leverage strong executive skills to navigate stakeholder needs and relationships, continually increasing trust and partnership.
• Set the standard for proactive collaboration, effective communication and feedback, and quality UX practice for the rest of the team.
• Elevate the team’s design craft, use of UX best practices, and application of user-centric thinking to make design decisions.
• Drive quality and consistency of design deliverables across the team and ensure all design efforts contribute to a cohesive user experience across ecosystem.
• Work in an agile environment. You will partner closely with product owners, product designers, and engineers, as well as content designers, marketers, analysts, and researchers.
• Dig deep into user problems. You’ll be tasked with understanding complex product requirements and untangling interaction design problems to find the best solutions to help users complete their tasks.
• Continuously seek and integrate user feedback. You will help identify user research needs and participate in immersive user research, concept testing, and usability testing to evaluate UX effectiveness and determine where and how to optimize the experience.
• Coordinate across multiple projects and workstreams. You’ll learn a complex product ecosystem and collaborate with other teams to ensure a seamless experience for the user. 

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.

We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco