Technical Account Manager - job 1 of 2
Skills
- Expertise in GRC or Risk Advisory with minimum 5 years of experience.
- Strong knowledge of the Risk Cloud platform and ability to communicate its value to stakeholders.
- Familiarity with cybersecurity and risk management frameworks such as NIST 800-53 and ISO27001.
- Experience supporting SaaS applications and understanding their value and limitations.
- Excellent interpersonal and communication skills tailored to diverse audiences.
- Strong organizational, time management, and attention to detail abilities.
- Curiosity and eagerness to understand customer challenges and align solutions effectively.
Responsibilities
- Serve as the primary contact for customers to drive product adoption, expansion, and advocacy throughout the contract lifecycle.
- Provide GRC subject-matter expertise and technical advice to help customers maximize use of Risk Cloud applications.
- Monitor customer health and proactively engage to mitigate risks and provide solutions.
- Support implementation project management and offer technical expertise with a focus on comprehensive GRC program use cases.
- Share best practices and insights from similar customer experiences.
- Conduct regular status, strategic, and executive business review meetings with customers.
- Deliver training and resources to Power Users and end users on the Risk Cloud platform.
- Collaborate cross-functionally across Sales, Customer Success, and Product teams to ensure seamless customer journeys.
- Respond to customer and power user inquiries within SLA requirements.
Benefits
- Competitive salary with variable compensation and equity options.
- Comprehensive health and wellness benefits with flexible offerings.
- Generous PTO, including 11 annual holidays, summer and winter Fridays, and Health Days.
- Career development opportunities including LinkedIn Learning, People Leader training, and internal mentorship programs.
- Inclusive work environment with Employee Resource Groups fostering diversity and belonging.
- Volunteer hours and company-supported charitable activities.
Average salary estimate
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