Client Management Director

Who we are

OnMed’s purpose is to improve the quality of life and sense of wellbeing in communities by transforming how people access care.  OnMed is defining a new standard in healthcare—combining the scalability of telehealth with the comprehensive diagnostics of one-to-one care. The OnMed CareStation, an 8x11 Clinic-in-a-Box, delivers real-time, personalized support where and when it’s needed most. This is a groundbreaking healthcare company redefining access, making high-quality care available to everyone, everywhere. 

Who you are

You are a strategic partner, dedicated to transforming the client journey into a remarkable experience. With a deep understanding of client needs and industry dynamics, you excel at building strong, lasting relationships that foster trust, satisfaction and loyalty. You thrive solving challenging problems and identifying opportunities to improve client retention, engagement, and partnerships. Your passion for elevating client success empowers you to lead with purpose, inspire cross-functional collaboration, and turn insights into impactful strategies that enhance client engagement and drive revenue expansion. In your hands, every client interaction becomes a chance to deliver extraordinary value and create lasting partnerships.

Job Duties & Responsibilities 

• Champion the end-to-end client experience with designated accounts, ensuring alignment with OnMed’s vision and strategic goals.
• Build and nurture strong relationships with key client stakeholders, serving as the primary point of contact for escalations and strategic discussions.
• Drive client loyalty and reduce churn through proactive engagement and high client retention.
• Develop deep insights into the client profiles, goals, and challenges to craft tailored strategic account plans that maximize value.
• Collaborate cross-functionally with the Sales, Marketing and Operations teams to ensure seamless delivery of all contracted products and services.
• Partner with the Implementation Manager to successfully onboard all new clients.
• Drive all client-related initiatives, opportunities, and issues, coordinating with internal teams for high-quality execution and resolution.
• Serve as a trusted advisor, supporting patient engagement activities and working closely with clients to promote CareStation utilization.
• Monitor utilization, performance and impact metrics for assigned clients to manage risk and deliver insights through storytelling.
• Leverage data and work with community resources to create strategies that amplifies impact and the performance of the CareStation.
• Partner with Marketing on community marketing opportunities.
• Lead client-sponsored events, partnerships, and promotional initiatives to enhance client engagement.
• Perform other related role’s responsibilities as assigned.

Knowledge, Skills & Abilities

• Ability to deliver strong service to drive high client retention and other key performance metrics.
• Strong communication and interpersonal skills, capable of influencing senior leadership and building trust both internally and externally with stakeholders.
• Detail-oriented and organized, with a strong focus on accountability and collaboration.
• Strategic thinker with the ability to connect innovative solutions to client needs.
• Ability to navigate complex situations and creatively solve problems.
• Ability to work in a fast-paced environment and seamlessly manage multiple competing priorities.
• Demonstrate analytical skills to monitor and analyze client data and identify trends.

Education & Experience

• Bachelor’s degree in business administration, sales, or a related field.
• At least 10 years of experience in client management, account management, or related fields.
• At least 5 years of health care and payor experience required.
• Proven success maintaining high client retention rates and expansion of existing business.
• Willingness to travel to client locations as needed. 

Note: This role is designated as a remote position. Ideal candidate is located in the Mid-West region with a strong preference for Minneapolis, MN or St. Paul, MN.

Why work with us?

This is an exciting and vibrant time to join OnMed for our next growth phase. You’ll have the opportunity to collaborate with a high-performing team, driven by our shared momentum and the meaningful impact we’re creating together. OnMed provides a competitive total rewards package, including comprehensive healthcare benefits, unlimited PTO, and paid holidays.

The base salary range for this role is up to $150,000.00 plus bonus, commensurate with the candidate's experience.

OnMed is a proud equal opportunity employer. All qualified applicants will be considered without regard to race, color, creed, religion, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, marital status, veteran status, or any other category protected by law.

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