Content Designer, Lyft Business

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Every day, millions of people rely on Lyft to get them to work, appointments, and their hotel after a long day of travel. And we're looking for a Content Designer to support this work, specifically on our B2B product, Lyft Business. 

In this role, you'll help solve complex user problems and create clear, on-brand customer-centric copy that helps people connect to the world around them. Of course, you won’t be alone. You'll work with designers, researchers, marketers, and product managers day in and day out to ensure that Lyft Business' features are clearly communicated and intuitive to use. 

As a member of the Content Design team, you'll elevate your peers' solutions, help define best practices and systems to scale our team, and advocate for the discipline across Lyft and beyond.  

What We Offer:

• Competitive salary and benefits package
• Opportunities for professional development and career growth
• A supportive and inclusive work environment
• A chance to make a significant impact on our products and user experiences

Responsibilities

• Solve sticky problems with human-centered design thinking that meets both business and user needs, and communicate solutions with language and storytelling
• Translate complicated concepts into clear in-product copy (UI, notifications, errors, and more)
• Regularly collaborate with designers, researchers, engineers, marketers, data science, product managers, and other stakeholders across tech and ops
• Help establish product strategy and vision
• Manage multiple projects and competing priorities
• Drive collaboration and consensus across multiple teams and functions 
• Create, maintain, and evolve content guidelines
• Champion the Lyft brand voice and style
• Drive collaboration and consensus across multiple teams and functions 

Experience:

• 6+ years of Content Design related experience, and exceptional writing abilities 
• Strong understanding of UX principles, microcopy, and content design principles
• Outstanding stakeholder management and communication skills
• Skilled understanding of when and how to use data to inform product strategy 
• Strong ability to approach work with curiosity, humor, and humility 
• Experience working in a fast-paced, dynamic environment, and an ability to pivot gracefully 
• Ability to navigate Figma

All that said, even if you don't have all of the skills above, consider applying. Talent takes many different shapes. 

Benefits:

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule following the establishment of a Lyft office in Rhode Island — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the Rhode Island area is $113,160 - $141,450. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Total compensation is dependent on a variety of factors, including qualifications, experience, and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.