Support Specialist

Who We Are:

Interested in joining our team?  Here is some more information about us!  Momentus Technologies provides industry-leading event and venue management software to customers in over 50 countries around the world, serving thousands of customers that power millions of events.  In the age of digital transformation, our comprehensive platform offers event professionals leading-edge SaaS technology that provides a 360 view of their business, allowing them to cut costs, save time, and increase revenue. Momentus is used for top shows from across the world, famous museums, global convention centers, performing arts venues, professional sports arenas, and other unique events.  Our client list includes ExCel London, Manchester United, Museum of Contemporary Art Australia, Omanexpo, the China National Convention Center, the Porsche Experience Center in Germany and the Sydney Opera House.

Working @ Momentus:

We are driven by our core values of Passion, Speed, Focus, Innovation, & Humility and are seeking individuals who find inspiration in these principles. Surround yourself with highly motivated co-workers that push you to be your best each day. 

Momentus offers the career opportunities and fast-paced, exciting environment of a growth company where you can make a direct impact on our product and customers.

As a Support Specialist, you will assist our clients with technical support through support emails, phone calls, and online training meetings.

Additional roles include assisting with software testing and the setup of new accounts, conducting online support and training, gathering feedback for our product team, and providing technical support to both clients as well as other members of the customer support team.

Responsibilities:

• Become an expert user on our software and keep up to date with new features and enhancements.
• Working with customers and the Momentus development team to resolve software errors.
• Test new/improved functionality and/or bug fixes prior to general release.
• Escalate any customer support requests that cannot be resolved, to a Senior Support Specialist.
• Provide user training on specific features and or modules.
• Maintain and oversee file server cleanup and maintenance.
• Build local Momentus sites for testing
• Become a trusted resource for key accounts.
• Educate and develop existing customer accounts.
• Demonstrate new features and unique use cases.
• Action internal support requests such as, demo configuration and support, document preparation, customer notifications and NetSuite administration.

• 2+ years of customer service experience ideally in a high growth saas company
• Excellent phone and email communication
• Proficient in Microsoft Suite (Word, Excel, etc) 
• Experience with report writing tools and relational databases (e.g. DevExpress, Crystal Reports, SQL or MS Access) is preferred
• Availability for on-call support over the weekend a few times a year.

What makes you a great fit for this role:

• You have venue/event industry experience
• You communicate professionally, yet personably, in person, on the phone, and over email.
• You are empathetic and patient when assisting and educating others on complex topics.
• You are detail-oriented and take pride in doing excellent work.
• You love serving people.
• You are a team player.
• You like to keep everyone in the loop - you don’t hold back communicating about goals, expectations, tasks, and feedback; you expect the same from others.
• You get excited about SQL databases, data analytics, and reports, and are proficient with systems such as MS Access, DevExpress, Excel, or Crystal Reports.
• You love cutting-edge technology; you just get it! But you also empathize with those who may not be as savvy and enjoy explaining and educating others about it.
• You enjoy working through both routine tasks as well as tackling the occasional curveball or larger project.
• You have experience with HTML or creating and formatting digital documents — and have an eye for detail and aesthetics.
• You’re great at “zooming out” to see the big picture, but not afraid to drill down to the details when needed.
• You are self-motivated and thrive working in a fast-paced environment.

Join our dynamic team and enjoy benefits that truly empower you:

🌟 Exceptional 401k Match: We've got your financial future covered. Enjoy an 80% match of the first 10% deferral.

🌞 Unlimited Time Off: Rest and recharge on your terms. While there's no limit, we recommend a minimum of 15 days off because your well-being matters.

👪 Paid Parental Leave: Celebrate life's milestones and bond with your new bundles of joy. We're there for you during those precious moments.

🎟️ Two tickets valued up to $500 to attend events hosted by our valued customers, fostering strong relationships and industry connections.

👟 CEO Impact Award: Recognizing our employees' dedication to our values with a custom pair of shoes as a token of appreciation for their commitment.

👚 No Dress Code: Smart, independent people like you choose what they wear.

🤝 Smart & Grounded Team: Our colleagues are the best of the best. They're not just smart; they're down-to-earth and will inspire you to be your best every day.

🏋️‍♂️ Wellness Programs: Your well-being is our priority. We offer wellness program offerings to help you thrive. 

🌐 Flexible Career: We believe in work that works for you. Get the job done where and when you work best. It's about winning at life by loving your job.

 📚 Professional Development: Unlock unlimited training opportunities through LinkedIn Learning to sharpen your skills and advance your career.

🚀 Love Your Job, Win at Life: When you love what you do, every day feels like a victory. Join us and embrace a career that's worth celebrating.

Important Notice on Location Eligibility

This is a U.S.-based remote role. However, due to regulatory requirements, we are only able to consider candidates who reside in U.S. states that do not currently mandate salary disclosure in job postings.

This includes, but is not limited to: Texas, Florida, Missouri, Arizona, Indiana, North Carolina, and Wisconsin.

Candidates residing in California, Colorado, New York, Illinois, Washington, or other states with active pay transparency laws will not be considered at this time.

Equal Opportunity & Accessibility Statement

At Momentus, we are committed to creating a workplace that celebrates diversity and fosters inclusion. We value the unique perspectives, backgrounds, and experiences each team member brings. These differences make us stronger, drive better decisions, and fuel meaningful innovation and outcomes.

Momentus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by applicable law.

We are also committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of their role. If you require accommodations during the recruitment process or on the job, please let us know. We will work with you to support your accessibility needs.