Talent Acquisition Senior Manager

About Us:

We’re a fast-growing organization with 150+ employees, driven by a commitment to delivering exceptional customer experiences through high-performing sales and service teams. Our culture thrives on speed, accountability, and innovation - especially in how we attract and hire top talent. This role is critical to scaling our fast-paced sales organization and requires a leader who can build, execute, and continuously optimize talent strategies aligned with aggressive growth targets.

Position Overview:

We are seeking a data-driven, high-energy Talent Acquisition Manager to lead and scale our talent acquisition function. You’ll oversee full-cycle recruiting across all departments with a focus on high-volume sales and customer experience roles. You’ll drive strategy, lead execution, and build a strong talent brand across digital and social channels.

This is a hands-on leadership role for someone who thrives in a fast-paced environment, is deeply analytical, and understands how to build and scale recruiting systems, teams, and employer brand to support rapid growth.

Key Responsibilities:

• Lead and evolve the recruiting strategy for high-volume sales, customer service, and corporate roles.

• Manage and develop a small recruiting team; provide coaching, mentorship, and performance management.

• Design, track, and report on key recruiting metrics (time to fill, source of hire, cost per hire, funnel conversion, etc.).

• Own and improve sourcing strategies including job boards, employee referrals, social media, and talent pipelines.

• Partner with hiring managers to define job profiles, ideal candidate criteria, and selection processes.

• Champion the use of social media and employer branding campaigns to attract talent (e.g., LinkedIn, Instagram, TikTok).

• Implement structured interview and evaluation processes that align with our customer-first culture.

• Optimize our ATS and recruiting tech stack to ensure efficiency, compliance, and a top-tier candidate experience.

• Analyze recruiting data to influence decisions and continuously improve hiring performance.

Requirements:

• 5+ years of experience in full-cycle recruiting, with at least 3+ years in a management capacity.

• Expertise in sourcing, hiring, and retaining customer-facing talent such as sales representatives, account managers, or call center agents.

• Proven success in high-volume recruiting environments, required in sales or customer-high-volume performance driven sales hiring initiatives.

• Demonstrated experience using data and recruiting analytics to drive hiring strategy and decision-making.

• Ability to thrive in a metric and outcome driven culture with a passion for delivering measurable business impact through talent.

• Strong knowledge of social media sourcing and employer branding strategies.

• Hands-on experience with applicant tracking systems (Ashby preferred).

• Excellent stakeholder management and communication skills.

• Comfortable operating in a fast-paced, scaling company environment.

• Passion for creating a candidate-centric experience.

Preferred:

• Experience in high-growth startups or mid-sized companies.

• Background in performance marketing, sales hiring, or customer experience recruiting.

• Familiarity with content-driven hiring campaigns (videos, reels, career stories, etc.).

What We Offer:

We believe in rewarding great work and supporting your personal and professional growth. Here's what you can expect as part of our team:

• Competitive base salary with quarterly performance bonuses - earn for what you deliver.

• 100% employer match on your 401(k) - invest in your future from day one.

• Comprehensive health, dental, and vision insurance to keep you and your family covered.

• Generous time off, including vacation, flex days, and paid holidays - up to 21 days in your first year.

• A people-first culture that values balance, growth, and recognition.

• An opportunity to build and shape the future of our talent team.