For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.
Ford Service Reservation+ is an online service reservation software tool built and maintained by the Ford Motor Company to enhance the customer’s experience. As a FSR+ Field Coach at MSX, you will work independently with the guidance of the FSR+ and Ford CX teams to ensure successful installation, implementation, and utilization of Ford’s online service scheduler, known as FSR+.
Job Overview
The FSR+ Field Coach must have the ability to advantageously present and mentor end users for their designated area of a dealer network. The main priorities of FSR+ are to install dealers on the FSR+ tool along with providing on-going support to maximize dealer adoption and utilization. This will include ensuring all dealer personnel have the support they need to effectively use the software.
What you’ll do…
Even better, you may have…
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $65k to $72k based on current experience.
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
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With almost 7,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans: • Warranty & Technical • Parts & Service • Retail Performance Management • Customer Engagement • Fleet & Mobili...
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