Business Operations

Join the team making life-saving drugs accessible

The crisis: Sarah delayed cancer treatment for weeks facing $30,000 monthly costs. Marcus's autoimmune condition worsened while battling insurance denials.

Over 50% of critical prescriptions are abandoned due to:

• Cost barriers: Patients with high copays are 5x more likely to abandon treatment

• Insurance maze: Complex prior authorizations block access

• Logistical challenges: Coordinating medical visits for treatments

Our solution: Neon's technology eliminates these obstacles by automating patient access workflows for pharma companies: —automating authorizations, streamlining benefits verification, and unlocking financial assistance.

Join our mission: We want to live in a world where every patient can navigate the healthcare system with ease, especially when it matters most. Help us ensure that access to medicine is determined by clinical need—not bureaucracy or financial constraint. When Neon succeeds, patients access life-saving treatments without bankrupting their families, while we build an AI automation powerhouse serving healthcare's biggest enterprises.

Why join Neon?

• Frighteningly ambitious: We’re not just idealists. We’re seasoned builders. On a mission to build a $200B+ company—on the scale of Palantir or ServiceNow—serving the largest healthcare enterprises.

• Experienced founding team: Built by exited founders, YC & MIT alum, ex-Tesla, ex-Google engineers.

• Hypergrowth with stability: We went from initial idea to 7+ figure customer contracts in just 4 months—in an industry where sales cycles typically take 12-18 months. We are profitable and relentlessly focused on execution.

• Powerhouse backing: We’re funded by elite Silicon Valley VCs who've backed unicorns like DoorDash, Lyft, and Mammoth Biosciences. And strategic healthcare investors with deep industry connections.

• Outsized impact & opportunity: Work at the intersection of agentic AI, healthcare transformation, and life-changing patient outcomes.

• Career acceleration: Join early and grow rapidly with us as we scale toward category dominance in healthcare automation.

What’s unique about working here?

Mission-driven capitalists

We’re a rare blend of mission-driven capitalists. We are on the path towards building a $200B+ business while dramatically improving the healthcare system—and patients’ lives.

Working like athletes

Like athletes, we are constantly honing our craft to produce our best possible work.

We work with intention and humility. We support and challenge each other to be our best selves.

And as a team, we achieve goals together that would be impossible alone.

Frequent offsites

We spend one week every month offsite in beautiful places like Tahoe, Squamish, Mendocino, the Santa Cruz mountains, and Monterrey. We ship an incredible amount of product on these offsites. And we have a blast — climbing, swimming, surfing, and otherwise enjoying these beautiful places.

Rediscover the magic of coding late into the night, in the zone. Side by side with a team that—through their example of excellence—is inspiring you to reach your potential.

It’s not for everyone.

But if you long for an intense camaraderie that you can’t find elsewhere, then Neon is the place for you.

Jobs To Be Done

Primary objective: Work directly with the CEO to multiply their sales, marketing, and recruiting efforts.

Day-to-day: Work directly with the CEO on the company’s top priorities.

Broad examples

• Create a one-pager for a new prospective customer

• Recruit and manage a contract content marketer to generate 3x thought leadership pieces per week

• Engaging a marketing firm to set up ad retargeting on our website

• Warm up email domains for cold outreach, including learning how to set up DMARC and DKIM DNS records and testing email deliverability

Business operations & special projects

• Stand up net new functions, e.g.) sourcing, onboarding, and managing a 3rd party marketing agency to run our ads.

Recruiting

• Source candidates, filter inbound candidates, conduct screening calls, and coordinate interviews with other teammates to shepherd candidates through the interview process.

Market research

• Research lists of pharma companies and other companies that are relevant

• Find relevant people at those companies (past or current) who are relevant

• Scrape & structure data

Marketing & Communications

• Craft messaging for them that is personalized and relevant for our outreach

• Set up outbound sales & marketing campaigns

• Create collateral: slide decks, one-pagers, ad copy and graphics

Logistics & planning

• Prepare for our external conference attendance

• Buying plane tickets

• Organize & plan industry events

Skills Required

“What can you do?”

Specific, technical or practical abilities needed for the role.

• Owning projects end-to-end: You will be tasked with taking high-level objectives, and getting it done.

• Phenomenal written communication ability

• Market research & analysis

• Spreadsheets: Financial modeling; Advanced spreadsheet functions; Data cleaning & enrichment; Data analysis

• Design & construction of sales & marketing collateral: Figma, Canva, Photoshop, or similar

• Lightweight scripting: Ability to write and debug simple scripts as necessary to automate tasks, scrape data, etc. (This boils down to ability to use LLMs effectively.)

Experience

Required healthcare / pharma knowledge:

Must have experience in healthcare.

e.g.)

• consulted for healthcare organizations

• worked at a healthtech company

• worked at a pharma company

Specifically, candidates must understand:

1/ The basic players in healthcare and their incentives: payers, providers, PBMs, pharma, etc.

2/ critical commercial concepts and functions in healthcare:

e.g.)

• primary/secondary insurance and coordination of benefits

• value-based / capitated models

• revenue cycle management

Misc

Should have some combination of these work experiences:

• Management consulting

• Startup business operations

• Early-stage startup

Personas

• Management consultant whose clients included healthcare orgs: payers, health systems, pharma companies, etc.

• Founder or early hire at a startup

• Folks who have held business operations roles in small, fast-growing startups

• MBA grads who are down to grind

Competencies

“How do you do it?”
Broader qualities that would make someone successful in the role beyond concrete skills.

• Organized & process-oriented
  Startups are chaotic.
  
  You will be juggling competing priorities, and must be able to build systems and processes to stay organized and on-task.
  
  You will be responsible for standing up net new functions. e.g.) you may be tasked with sourcing, onboarding, and managing a 3rd party marketing agency to run our ads.
  

• Urgency and hustle
  We bring urgency to every day. We believe consistently moving fast yields a compounding structural advantage over our competitors. We are building this speed and urgency into our company’s cultural DNA.
  

• High agency, proactive & self-directed
  Instead of taking well-defined tasks, and executing them, your role will often require that you proactively identify and address issues.
  

• Cross-functional
  You must be comfortable wearing many hats. As you see in the “Jobs To Be Done” and “Skills”, you will manage tasks across functions like marketing, sales, and recruiting.

Join Us!

Neon is building the automation platform for healthcare enterprises.

We're backed by top Silicon Valley investors.

We're profitable and growing fast with 7+ figure customer contracts.

Apply today to join a rocket ship that is bringing state-of-the-art AI systems to pharma, and bringing life-saving medications to the patients who need them.