Team Lead, Customer Success Manager
Skills
- Strong leadership and people management skills.
- Excellent communication and presentation abilities.
- Experience in customer success, account management, or client relationship management.
- Ability to manage multiple initiatives and handle complex customer relationships.
- Proficiency in operational process improvement and application user training (desirable).
Responsibilities
- Provide hands-on coaching and mentoring to Customer Success Managers to achieve customer advocacy and loyalty.
- Manage day-to-day team operations, goal setting, performance management, and growth.
- Serve as primary contact for assigned accounts, building strong client relationships and executing account-specific plans.
- Drive customer adoption and usage of Evidencentral platform, proactively addressing challenges and expanding account value.
- Lead renewal and subscription growth efforts in collaboration with sales teams.
Education
- Bachelor’s degree required.
Benefits
- NICE-FLEX hybrid work model: 2 days in office, 3 days remote per week.
- Opportunity to work in a fast-paced, collaborative, and innovative global environment.
- Career growth and internal mobility across multiple roles and locations.
- Inclusive equal opportunity work environment.
Average salary estimate
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