Director of Front Office

Overview

Omni Amelia Island Resort & Spa

At Omni Amelia Island Resort & Spa guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities.

Omni Amelia Island Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort & Spa may be your perfect match.

Job Description

The Director of Front Office will oversee the Front Desk, Loyalty, Concierge and Ideal Services teams. This individual will insure maximum Front Office operating efficiency by effectively balancing the needs of our guests and associates.

Responsibilities

• Lead morning standups with Resort Leadership team
• Report directly to the Director of Rooms
• Oversee Front Office Manager, Assistant Front Office Managers, Front Office Supervisors, Front Desk Agents, Loyalty Ambassador, Lobby Ambassador, Concierge and Ideal Service Phone Operators
• Provide support to Guest Services Manager who oversees Bell, Valet and Transportation
• Must work closely with leaders from all departments and communicate daily with Housekeeping, Finance and Sales teams especially. 
• Insure daily tasks are assigned and completed. Assisting the team with tasks when necessary due to call offs or high business levels:
  • Ensure registration cards are completed.
  • Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, Select Guests, ESP's, Special Requests, etc.
  • Checking Guests In and Out of the resort
  • Providing lobby support during peak hours
  • Assisting Valet and Bell with heavy arrivals or departures
  • Assist Concierge team with reservations
• Ensure all needed reports are run - Rate Discrepancy, Checkout with Balance, Daily Credit, etc. 
• Support team by:
  • Creating schedule
  • Completing payroll timely
  • Providing on going training to current associates
  • Create training plans and schedules for newly hired associates
  • Hold daily stand up meetings 
  • Hold monthly Omni Service Tradition meetings
  • Completing inventory and ordering necessary supplies so associates have the tools they need to do their jobs 
• Handle guest complaints maintaining a satisfactory impression with the guest 
• Attend all relevant Resort meetings including Pre-Cons and Guest Recovery meetings. 

Qualifications

• Must have previous Front Office Management experience in a similar Front Office/Rooms environment - 4 Diamond, Resort, Large Property
• Must be able to navigate the interior and exterior of the resort.
• Must have experience with Property Management Systems (Opera experience preferred)
• Must be able to work flexible shifts, including weekends and holidays.
• Must have excellent organizational, supervisory, customer service skills.
• Must be able to work well under stressful situations and handle challenges in a professional manner.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.