Sr. Manager, Cortex Cloud NAM Field Operations - job 1 of 2

** This role is based out of our Santa Clara, CA headquarters and will have a hybrid office schedule of at least 3 days/week in office. 

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Your Career

Are you a seasoned SaaS Sales Operations leader with experience managing a high performing sales operations team looking for the next rocket ship?    The company is in a rapid growth phase and provides a challenging environment where the creativity, resourcefulness, and effectiveness of driven individuals are put to the test daily. 

This role requires a strong and collaborative leader who can lead a growing Sales Operations function across North America for the fast-growth AI-powered cloud sales business but also identify and champion scalable processes to drive hyper-growth.   The team scope includes sales organizational planning including territory management and quota setting, along with weekly forecast and pipeline management cadences, host quarterly business reviews and provide insights on sales performance improvement opportunities.  

Your Impact:

• Be the focal point for North America-wide analytics, providing value-adding insight in strategic investment areas as well as managing the operational cadence of the Cortex Cloud Business 

• Represent the Cortex Cloud business perspective in North America Sales discussions as well as global discussions impacting the Corte Cloud business 

• Coordinate the Forecasting process across all regions and institute best practices to maximize visibility at the product level 

• Support the Field Operations team in:

  • Execution on Sales Strategy and Initiatives

  • Organizational/Territory Design

  • Business Intelligence (reports, analytics, dashboards)

  • QBR Planning & Support

  • Territory Quota Modeling

• Develop process/tools to help sales operations team manage queries from the sales field

• Design, document and implement business processes

• Review existing workflows and processes, then improve and document.

• Leverage AI to scale business processes and analytics

• Facilitate solutions to improve data quality

• Participate in cross-functional teams that address strategic business issues involving CRM and sales operations

Your Experience 

• Excellent verbal and written communication skills.

• Fluency in using Clari, Salesforce, G-Suite, Gemini and other AI tools 

• Excellent interpersonal skills with a demonstrated ability to work in a team-oriented sales-driven environment.

• Ability to translate customer requirements into specifications.

• Proficiency in SaaS applications and ability to identify and implement new technologies and solutions

• Time management, ability to multitask, and propensity to handle urgent requests/issues.

• Business acumen, including a good sense of how a CRM application can be utilized to improve business processes and the bottom line.

• Bachelor/ Masters degree in Economics, Business studies, Business Administration or related subjects.

• Interest in technology/ sales.

The Team

Our sales operation team members support our sales account managers and systems engineers to assist in large organization’s migrations to more cybersecurity. Sales operations work behind the scenes to make sure that our sales relationships run smoothly, enabling and empowering the teams across the world.  You support the sales team by providing research, reports, and craft and support systems and processes that enable the process of sales. It’s a true partnership, one built on building the best cybersecurity solutions for each individual client.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $151,000 - $222,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.