Business Operations Analyst-Client Success Analytics

Company Overview

Founded in 2015, PHIL is a Series D health-tech startup that is building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescriptions. This is a complex, archaic industry, and we've set out to change that.

PHIL’s B2B2C platform provides an end-to-end prescription management and delivery service. Our robust platform connects patients, prescribers, pharmacies, and manufacturers, enabling easy and affordable access to medicine. Through its digital stakeholder experiences, patient access services, market access solutions, and distribution models, pharma manufacturers can deliver affordable and timely therapy access to patients, resulting in more patients staying on their treatment plans longer. Consequently, pharma manufacturers are enabled for more innovation.

The team at PHIL is a group of like-minded individuals from varying backgrounds, passionate about creating a new and innovative healthcare platform that is focused on patient experience and overall human wellbeing. Ready to join our team of mission-driven, analytical, and passionate people? Keep reading!

Position Overview

Phil is seeking a Business Operations Analyst to support our Client Success team with analytics requests that directly impact client outcomes and drive business decisions. This role will focus on solving complex business problems, enabling data-driven decisions, and empowering teams through analytics and data visualization. Reporting to the Vice President of Business Operations, you will serve as the go-to expert for data needs within Client Success, ensuring accurate data usage and actionable insights.

Responsibilities

• Support the Client Success team on complex analytics requests impacting client outcomes and Phil’s business goals

• Serve as the go-to data expert, ensuring the right data fields, structures, and limitations are understood and applied

• Prioritize and manage incoming requests based on shifting business priorities while enabling teams to self-serve when possible

• Contribute as part of a team of problem solvers, addressing complex business issues from strategy through execution

• Collaborate with other data professionals skilled in BI, data modeling, and data warehousing to improve analytics capabilities

• Champion best practices and serve as a subject matter expert in data modeling, analytics, and visualization
  

Qualifications

• Bachelor’s degree or equivalent work experience as an analyst, engineer, or related field

• Highly proficient in SQL with 2+ years of analytics experience

• Proven ability to distill complex information into clear, actionable reports and visualizations

• Experience analyzing data to solve business problems and create visualizations that drive strategic decisions

• Strong ability to switch between big-picture thinking and managing detailed analytics

• Self-starter who prioritizes impact over perfection, delivering usable insights quickly

• Experience engaging directly with clients or customers on analytics (e.g., readouts, collaboration with client analytics teams)

• Ability to communicate complex data and analytics concepts clearly to both technical and non-technical audiences
  

Preferred Qualifications

• Experience in pharma or healthcare industries

• Experience using Looker

• Familiarity with Python or R programming
  

Benefits

• Ground floor opportunity with one of the fastest-growing startups in health-tech

• Fully remote working environment

• Competitive compensation (commensurate with experience)

• Full benefits (medical, dental, vision)

• 401(k) contribution opportunity
  

PHIL Inc. is an equal-opportunity employer.